Sells products and services to customers in assigned areas/properties through door-to-door solicitation and by building relationships.
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Meets established objectives relative to sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
- Solicits residential customers through door-to door solicitation and by building relationships with property management and explains products and services available to same
- Generates incremental revenue from existing customers by adding new/additional services or upgrades
- Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
- Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
- Attends and actively contributes to sales meetings and training programs
- Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
- Collect and account for funds and provide receipts according to Company policy and guidelines
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Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Knowledge of cold call sales skills, persuasion, and clear communication skills
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
- Ability to work outside for extended periods in any season and/or during inclement weather
- Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
- Valid driver's license with a satisfactory driving record within Company required standards
Required Education
- High School Diploma or equivalent work experience
Required Related Work Experience and Number of Years
- Experience in sales or customer service - 1+
Preferred Skills/Abilities and Knowledge
- Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
- Knowledge of cable or telecommunications services
- Experience with consumer education of products and service
Working Conditions
- Office environment and / or outside environment with exposure to inclement weather
- Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
- Exposure to moderate noise levels
- Must be able to work evenings and weekends
- Variable hours: may include weekends, holidays, and split days off
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SMD300 2024-44879 2024
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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