This role serves as technical support for e-discovery, records management and other legal applications. This position serves as a liaison with Charter IT and external vendors to resolve technical issues related to the Legal Department systems.
MAJOR DUTIES AND RESPONSIBILITIES
- Provides day-to-day technical support for all applications used by the e-discovery and records management teams
- Works with various internal technology groups to obtain access to homeshares, groupshares, SharePoint and data repositories in order to perform collections for the purposes of e-discovery and records identification
- Accurately identify application issues, investigate options and propose solutions to meet the business needs
- Maintains passwords, data integrity and file system security for the Legal applications
- Serves as liaison between internal/external vendors and Legal Department
- Builds and maintains positive relationships with the external vendors and monitor vendor performance to ensure proper functioning of all legal applications
- Communicates highly technical information to both technical and nontechnical personnel
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REQUIRED SKILLS / ABILITIES AND KNOWLEDGE
- Ability to read, write, speak and understand English
- Demonstrated communication skills (written and verbal); can interact with individuals at all levels
- Ability to manage multiple priorities and tasks in a fast-paced environment
- Demonstrated technical skills for troubleshooting application issues
- Demonstrated analytical and creative ability to identify application issues and propose solutions
- Demonstrated technical competence; advanced PC skills utilizing a variety of software applications
- Understanding of Electronic Discovery (ED) or Litigation Support applications
- Must be detail oriented
- Demonstrated troubleshooting skills for solving/diagnosing application issues
Required Education
Bachelor's degree in a relevant field or equivalent experience. Bachelor's degree in Information Technology is preferred
Required Related Work Experience and Number of Years
IT, Legal E-Discovery - 2
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
IT Infrastructure Experience:
-Access Management
-Exchange Management
-Drafting DFD and Access Policies
-Ability to Write/ and Run Scripts
-Understand Network Architecture
-Network Security
-SharePoint Administrator
-PowerShell
WORKING CONDITIONS
Office environment
LLS365 2024-41347 2024
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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