When working through a challenge, are you professional and patient with a "people-first" attitude? Are you a strong problem solver and decision maker, even in a high-volume, fast-paced environment? If you value building relationships with credibility and confidentiality, our Employee Service Center would love to meet you.
Spectrum keeps nearly 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet®, TV, mobile, and voice. Our Employee Service Center plays the integral role of providing customer support for calls & communications received during daily Employee Service Center operations. We understand the importance and value of each employee related process, so we drive and improve the dedicated resources and programs that serve our people.
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BE PART OF THE CONNECTION
As an Employee Service Center Representative, you'll provide customer support for calls & communications received during daily Employee Service Center operations. You'll be responsible for ensuring timely processing of employee requests and associated transactions while maintaining service level agreements by applying customer service satisfaction techniques with the efficient, timely and accurate use of resources. You'll have the opportunity to work with people across all parts of the business and help them focus on doing their best work as you see their HR needs through to resolution.
WHAT OUR EMPLOYEE SERVICES CENTER REPS ENJOY MOST
- Providing excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees
- Demonstrating the highest degree of accuracy, courtesy and professionalism to resolve customer issues with one call resolution
- Updating the case management system with call/transaction specific information and supporting documentation
- Achieving and maintaining expertise to navigate and accurately record information with several business systems/applications including HR data (People Central), applicant tracking system (iCIMS), case management tracking (HR Helpdesk) and vendor websites
- Applying knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns
- Being responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue
- Managing time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements
As you focus on executing and monitoring one or more employee related processes, your goal is to provide excellent service with confidentiality and an appropriate sense of urgency. With over 96,000 employees, your work is essential to empowering, developing, and safeguarding our people and their careers. If you value relationships, a career in The Employee Service Center is the place for you.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
- Experience: Human resources and/or customer service call center experience 2+ years
- Education: Associate's degree in Business Administration, Human Resources, related field; or equivalent work experience with prior customer service experience
- Technical skills: Proficient in Microsoft Office programs including Outlook, Excel, Word, and PowerPoint
- Skills: High degrees of attention to detail, logical thinking, and organizational skills. Demonstrated follow-up skills on outstanding or pending matters. Analytical and investigative skills. High level of communication skills, process skills, and problem resolution skills.
- Abilities: Ability to read, write, speak and understand English. Can maintain confidentiality. Can problem solve in a high volume production oriented environment
- Travel Ability: Office environment
- Schedule: Flexible schedule, which includes unique hours of a call center operation - 8:00 AM ET - 6:30 PM ET, Monday - Friday
Preferred Qualifications
- Previous experience working with multi-state shared services organization
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
- Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
- Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
- Total Rewards: See all the ways we invest in you-at work and in life
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HES100 2024-42749 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.