Description and Requirements
The Broker Center Agent fields phone and written inquiries from Members, Medicare Brokers, Commercial Brokers and Employers. The Broker Center Agent also works with the Service Center Liaisons to address service projects as required. This role demonstrates the highest standard of quality service, commitment and courtesy in dealing with both internal and external customers..
-Provide high quality on-line and telephone assistance to all Customers - Members, Small Groups and Brokers; and Providers as required (e.g., Claim audits) -Provide high quality handling of customer inquiries, via mail, e-mail and on-line inquiries and chat sessions. -Resolve inquiries and issues relating to all aspects of commercial business: o Member questions and issues regarding eligibility, benefits claims, process and product questions and various other Member support functions. o Small Group questions and issues regarding group credentialing, member rosters and eligibility, premium bills, premium payments and reconciliation and service related project. o Broker questions and issues regarding Broker commissions, group credentialing, member rosters and eligibility, premium bills, payments and service related project -Make recommendations to management concerning problems, problem trends and process improvement. -Maintain an open exchange of information with internal and external customers. -Attend meetings as the business requires. -Work a flexible schedule, nights, weekends, holidays, and/or overtime with limited notice. -Build sustainable relationships of trust through open and interactive communication with internal customers. -Required to multi-task, prioritize, and manage time effectively. -Provide support and shadowing to new staff. -Work with Quality Assurance team to understand, track and trend quality performance issues. -Additional duties as assigned by the management team.
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Hiring Range:
- Greater New York City Area (NY, NJ, CT residents): $47,403 - $62,400
- All Other Locations (within approved locations): $41,101 - $60,320
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.