Company Overview

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

As a SkyePoint employee you will be given the opportunity to support some of our nation’s most critical information systems by utilizing not only your existing cybersecurity skills and talents, but those that you will learn in your new role. In your new role as a cyber security professional, you will protect our customer’s most sensitive data and complex systems from all forms of threats including cyber-attacks, insider threats, rogue network devices, and malicious software and applications. You will work with a team of like-minded professionals to share and collaborate upon your ideas to improve the cybersecurity infrastructure, architecture, and configuration deployments. Your ideas and contributions will matter.

This is a contingent position based upon customer approval.

Position Details and Responsibilities

SkyePoint Decisions, Inc. is seeking a highly motivated, team-oriented individual to fill the role of Watch Officer. This position provides support to the IT Operations Center (ITOC) to ensure monitoring, tracking, and documenting of Severity Level incidents and escalation of incidents affecting critical business functions. Monitor and track service impacting changes in the enterprise infrastructure. Monitor Critical Sites for events or incidents that may adversely affect IRM services at that site. Assists with coordinating IRM responses with other Department Operations Centers during crises and/or emergencies (evacuations, natural disasters, civil unrest, etc.) Provides support to Watch Officers. 

This position is located in Washington, DC with 5 days onsite. The days and hours for this position are Saturday - Wednesday, 5:30am - 2pm. 

• Monitor network and server performance; assess potential problems with emphasis on designated Critical Sites 

  • Networks, Applications, Hosting, Voice, and Security 

  • Work with Service Operations team staff during the installation, upgrade, or decommissioning of infrastructure equipment or software to monitor and track potential impact to the enterprise 

• Monitors and analyzes critical incident alerts regarding outages or degradation in services affecting the enterprise using monitoring tools 

  • NeuralStar 

  • VmWare 

  • System Center Operations Manager (SCOM) 

  • Other Enterprise Available Tools 

• Assist with the development and maintenance of standard operation monitoring procedures 

• Provide in-depth analysis of network performance alerts on the messaging and management networks as well as associated servers and applications 

• Assist with Major Incident Severity Level calls (standing up conference calls, identifying appropriate service line resources, documenting a timeline of events) 

• Preparing, updating, and reporting Situational Awareness to the IT Operations Center Watch Officer 

• Monitoring planned and unplanned service impacting changes affecting the enterprise infrastructure 

• Coordinate with other Department Operations Centers and foreign posts during crises and/or emergencies reporting on health of network services across the enterprise 

Daily Duties  

• Perform daily check of all systems across the enterprise 

• Monitor planned and unplanned service impacting changes 

• Update a Daily Log of Change Requests throughout the Enterprise 

• Maintain monitoring of all Critical Sites/Posts 

• Prepare Critical Sites report documenting any issues, reporting or escalating as necessary 

• Perform Operations Checks of all Service Lines 

• Assist with preparation of Outage and Resolution Notifications for Severity Level Incidents, Advisory Notifications, Planned Outage Notifications, and updates to those outages 

• Assist with SharePoint Outage Tracker entries and updates 

• Assist with setting up conference bridges in support of Severity Level 1s and 2s and engaging appropriate resources 

• Maintain IT Enterprise Operations ServiceNow Queue 

• Perform various troubleshooting tasks as needed by Watch Officers 

• Check status of ITOC equipment functionality and send status to Watch Officer 

• Archiving of Daily Operations Report and Shift Change Log (Day Shift) 

• Perform trend analysis reports as requested 

Special Tasks 

• Check on the status of Critical Site Tickets and close if possible 

• Check on the status of Prolonged/Multiple Transfers of Tickets and close if possible 

• Create Ad Hoc Reports as requested. 

Qualifications

Qualifications: 

• Must be a U.S. citizen and currently possess a minimum of an Interim Secret clearance with ability to obtain a Top Secret (TS) 

• Bachelors’ Degree and 3+ years working in a technical environment as it relates to IT issues, Associates Degree and 5+ years IT experience or High School Diploma and 12 years IT Experience 

• Must be able to work on site

• Technical background and strong IT skills/knowledge in networking, exchange, or desktop support 

• Strong understanding of ITIL concepts 

• Proficient in word processing, spreadsheets, and desktop applications 

• Strong communication and interpersonal skills 

• Strong logic and analytical skills 

• Strong customer service skills and experience 

• Excellent oral and written communication skills  

• Proven ability to multi-task, prioritize, and attention to detail in a fast-paced environment 

• Excellent organizational skills  

• Basic knowledge of BMC Remedy, System Center Operations Manager (SCOM) or other IT Service Management System 

• Hold an ITIL and/or technical certification 

What We Can Offer You - 

• At SkyePoint, we go B.I.G. (beginning in GRATITUDE) by recognizing all we have and giving back to our employees, families, and communities. It instills a positive mindset that permeates all we do. By beginning in gratitude, SkyePoint can continue to spread living in gratitude each day.
• Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched
• Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.
• SkyePoint DoD SkillBridge Industry Partner Fellowship Program

• Flexible Work Environment

Compensation:

Salary Range: $63,000 - $74,000

The SkyePoint Decisions salary range for this position is a general guideline only. It represents an estimated range for this position and is just one piece of our total compensation package. 

Salary at SkyePoint is determined by various factors, including but not limited to location, work schedule, the candidate’s combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, market data and business considerations.

In addition to a competitive salary, SkyePoint offers benefits including a certification incentive program, PTO, floating federal holiday options, several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, Vision, ST/LT Disability, Life Insurance, and 401k matched.

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 (with SAM) for Services. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.

Please be aware of recruiting scams and people claiming to be from SkyePoint Decisions. For more information, please see the Welcome Page of our Careers site.

Skyepoint Decisions is a participating E-Verify Employer. 

U.S. Citizenship is required for most positions.

Equal Opportunity Employer/Veterans/Disabled.