GLOBAL PROGRAM MANAGER

The Global Program Manager is a Learning professional that, designs, develops, and ensures the execution and delivery of learning and enablement content. They work closely with our internal lines of business and strategy teams to design engaging program for both internal and external audiences. Working together with internal teams or external vendors, this role is accountable to multiple stakeholders for project definition and at the completion of the project measuring its impact to the business.

PRIMARY RESPONCIBILITIES

• Designs and develops learning solutions - internally and with external vendors - that leverage tested instructional design theories, practices, and methodologies to create learning activities that are engaging, activity-based, and result-oriented.
• Deliver developed content as part of a train the trainer and knowledge transfer sessions.
• Aligns closely with an internal Line of Business, and be well versed in their applications, customers, Go-to-Market strategies, offer roadmaps, and internal and external subject-matter experts and trainers.
• Establishes workforce and partner transformation plans that drive changes in knowledge and competency, and successfully executes against the LOB's and organization's overall strategy.

• Works with key stakeholders, internal academies, and commercial leaders to define scope of learning experiences, clarify learning objectives, identify subject-matter experts, timeline, and projected outcomes.

• Creates solutions that satisfy the needs of a diverse set of learners (both internal and external) across a wide variety of platforms (e.g., instructor-led training, live events, produced videos, online courses, quick reference guides, job aids, performance support walkthroughs, etc.).
• Drives effective project management in all projects through the identification of scope, key stakeholders, RACI models, timelines, and issues/resolution logs.

• Develops detailed project plans to manage the customization, creation, and revision of content. Turns meeting notes into project plans with a thorough understanding of tasks, milestones, dependency, resource utilization, etc.

• Communicates with translation resources, and updates courses into multiple languages.

• Uses eLearning tools such as Articulate 360, Camtasia, Premier, and PowerPoint to customize courses, and support development teams.
• Collaborates with Regional Enablement Manager for last mile delivery.

• Bachelor's Degree, or 5+ years of industry experience.
• Specialization in Project/Program Management
• Excellent written and verbal communication skills, including presentation, delivery, and classroom facilitation.
• High level skills and experience in Education, Training and Enablement
• Experience delivering training and developing training materials.
• Strong interpersonal skills, and ability to effectively communicate with individuals from around the world.
• Required experience managing global teams and establishing team frameworks.
• Knowledge and expertise in the characteristics of Information Technology, Data Centers, Critical Cooling, and/or Electrical Power Systems.
• Agility and ability to participate in special projects as needed, as well as support sudden business critical tasks.
• Dynamic with the ability to successfully work both independently and as part of a fast-moving team.
• Some travel required. Working across time zones will be required.