Essential Functions/Responsibilities:

Processes and reviews incoming (check, wire, AAA, ACH, speed pay) payments/payoffs accurately and timely.

Reverses returned items and promptly creates non-sufficient funds fees.

Corrects accounts as needed due to mis postings by lockbox and or customer portal.

Adjusts accounts as requested before a restructuring or set up of an account on ACH can be done.

Processes unscheduled paydowns as requested and uploads to SharePoint.

Processes refund checks to the lessors/lessees or AAA clubs as requested and maintains a record in an excel sheet.

Processes monthly cash flow and sales tax checks timely to the lessors.

Processes write-downs on workout accounts and uploads to SharePoint or serves as a second reviewer.

Places an account into NPL, Non-saleable or update of status change / workout officer or serves as a second reviewer.

Places an account or an asset into inventory, reverses an account/asset from inventory.

Processes cash flow deductions and reserve deductions as requested.

Manually calculates and updates the new cash flow amount when an asset is paid off on a multiple assets account.

Maintains and reconciles payment records to ensure accuracy. (Daily proof of payments and payoffs).

Monitors payment transactions to prevent fraud and ensure compliance with financial regulations.

Collaborates with internal teams to resolve payment issues and discrepancies.

Prepares and distributes various monthly reports to the lessors.

Stays updated on industry trends and regulatory changes related to payments.

Researches and responds to incoming commercial loan requests received from business areas supported by the department.

Researches loan balances, payment history, rejected Lockbox checks, incoming ACH, incoming wire transfer payments associated with incoming payments

Ensures proper documentation is filed/saved appropriately and is available for internal and external audits.

Identifies and resolves problems within established guidelines.

Participates in Bank projects as needed, (UAT testing, testing before the system upgrade, testing for a new procedure).

Participates in procedure review and updates (on demand and annual).

Participates and supports in getting all the evidence requested for Internal and external audit (Control, RCSA, SOX, PWC).

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor's Degree or equivalent work experience in Business or equivalent degree.

Work Experience:

3-5 years of Operations and/or Client Service experience.

Skills and Abilities:
Requires excellent communication, good organizational skills, and attention to details.

Ability to adhere to policies, procedures, and instructions of management.

Ability to adapt quickly and be a team player.

Ability to manage multiple tasks/projects and deadlines simultaneously.

General Math skills.

Displays a can-do attitude and willingness to learn.

Sees through complexity and detail to get to the critical issues at hand

Working knowledge in Commercial Banking.

Ability to work in a fast-paced environment with little supervision.

Ability to work well with others and on teams.

Demonstrated proficiency in Microsoft Office, including Word, Excel, and PowerPoint.

Knowledge of the Syndicated and Commercial Loan products and markets.

Demonstrated knowledge of other banking products and the ability to apply that information to this role.

Diversity & EEO Statements:

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent Minimal physical effort such as sitting, standing, and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

This is a hybrid position - 3 days/week in our Melville, NY office.

Primary Location: Melville, NY, Melville

Other Locations: New York-Melville

Organization: Santander Bank N.A.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO