Ignite Your Passion for Training as Our Learning & Development Manager at Salamander Middleburg Resort!
Are you inspired by the power of training and development to transform lives, elevate guest services experiences, and strengthen team dynamics? We are looking for an enthusiastic Learning & Development Manager to spearhead our training programs and maintain our prestigious Forbes Five-Star standards.
Why You'll Love This Role:
• Transform Guest Experiences: Your training programs will directly impact our guests, ensuring they receive the highest level of service and leave with unforgettable memories.
• Be the Expert: Become the go-to authority on Forbes 5-Star and AAA standards, educating and inspiring our team to achieve excellence.
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• Innovative Training Programs: Design and deliver engaging, creative, and professional training sessions that make a real impact.
• Talent Development: Deliver engaging new hire orientations, classroom sessions, and management training programs to empower the team with the skills needed for success.
• Collaborative Environment: Work closely with managers and departmental trainers to identify training needs and create action plans.
• Strengthen Team Dynamics: Foster a culture of continuous improvement and teamwork, enhancing communication and collaboration across all departments.
• Recognition and Engagement: Oversee employee recognition programs and plan exciting social activities to foster a positive work culture.
About Salamander Middleburg Resort:
Nestled in the heart of Virginia's horse and wine country, Salamander Middleburg offers the refined sophistication of a luxurious country estate. Located just 40 miles from Washington, D.C., our resort spans 340 picturesque acres and provides a serene escape with world-class amenities.
Salamander has recently earned several prestigious accolades, including Forbes Five-Star Awards for its accommodations, restaurant (Harriman's), and spa, making it one of only five properties in the U.S. and 13 globally to achieve three five-star awards, Vogue's Best 100 Spas Worldwide for its outstanding wellness offerings and AAA Five-Diamond Rating for exceptional service and luxurious accommodations. These honors underscore the resort's commitment to excellence and its status as a premier luxury destination.
Key Responsibilities:
• Develop and implement training programs that align with Forbes and AAA standards.
• Conduct monthly and weekly audits to ensure compliance and identify areas for improvement.
• Facilitate new hire and management orientation programs.
• Collaborate with managers to create and execute training action plans.
• Track and analyze training data to measure effectiveness and make improvements.
• Organize and lead employee recognition programs and social activities.
Qualifications:
• Associate's degree or equivalent from a two-year college or technical school. Completion of relevant courses in hospitality management, luxury service standards, or related fields is a plus.
• Certifications in training and development, such as Certified Professional in Learning and Performance (CPLP) or Certified Hospitality Trainer (CHT), are highly desirable.
• Must have previous experience in adult learning theories, curriculum development, and creating engaging training programs. Preferably in an AAA Four-Star or Forbes 5-Star hotel.
• Exceptional verbal and written communication skills, coupled with the ability to inspire and motivate others.
• Proven track record in a leadership role.
• Advanced computer skills, especially in PowerPoint, Excel, and other training software.
• Ability to analyze data and generate insightful reports.
What We Offer:
• Professional Growth: Opportunities for continuous learning and development.
• Exciting Work Environment: Be part of a prestigious resort known for its high standards and exceptional service.
• Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plan with company match, generous paid time off, paid holidays and more.
• Employee Recognition: Participate in our robust recognition programs, celebrating your achievements and contributions.
• Work-Life Balance: Benefit from a supportive environment that values your personal and professional well-being.
• Career Advancement: Take advantage of clear career pathways and opportunities for advancement within our organization. Grow your career with us and reach new heights in the hospitality industry.
If you are ready to take your career to the next level and be part of a team that values excellence, apply now to become our Learning & Development Manager at Salamander Middleburg Resort. Together, we will create unforgettable experiences for our guests, strengthen our team dynamics, and build a rewarding work environment for everyone.
Join Us and Make a Difference!