Job Description:

Rakuten International
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

Job summary

This is a L&D Operations role; you will work within the Global Talent Management & Inclusion Team supporting both the Learning and Development and Talent Management teams. Strong candidates will be enthusiastic, dedicated, and focused on strategic development and delivery of Rakuten's learning and development programs. The candidate must have experience executing projects and will be a highly motivated professional with demonstrated organizational and communication skills.

• Optimism University's regional point person for the use of the Learning Management System (LMS)
• Lead the onboarding and updating of the regional/global learning ambassadors
• Provide Tier 2 global support for LMS enquiries alongside acting as point of contact for Tier 1 Zendesk Support; Update the standard operating procedures (SOPs) and update the Tier 1 FAQs used by our Shared service center to address end user questions
• Interface with other departments as necessary to push programs forward, maintain relationships, and leverage cross-functional work
• Manage communications for specific program launches
• Create quarterly reports that outline trends in learning and YTD metrics
• Support in the administration of any external learning platforms
• Support Onboarding Programme Manager to launch and track onboarding material globally
• Use Dreamweaver to update HTML code on Optimism University and other portal pages

• Support Programme Managers in the coordination of programmes, whether this be face to face or virtual.
• Updating training attendance in the LMS
• Administering pre-work and post-work when necessary
• Enrolling learners in sessions
• Assisting with programme communication
• Working with external vendros to ensure they are prepared

• Make sure vendors have the relevant evaluation link
• Ensure the relevant stakeholders have access to evaluation dashboards
• Update dashboards as and when required

• Work with regional Corporate Communications teams to send out Spotlight Courses, Quarterly Newsletters, and any ad-hoc marketing requirements
• Work with the internal team to effectively market programmes
• Understand busy/quiet times of the year and marketing programmes around this

• Support the budget strategy and tracking
• Organise external training payments
• Set up new vendors and process invoices
• Process expenses

• Strong MS Office knowledge, particularly MS Word, Outlook, Excel and PowerPoint
• Minimum 3 years' experience in HR
• BS/BA degree in any field
• Project coordination experience (2 years minimum)

• Project coordination experience (2 years minimum)
• Experience managing and executing on coordination of different learning and development programs
• Strong organizational, written and verbal skills
• Ability to prioritize tasks and projects with little guidance
• Functional certification (e.g. SHRM or other Certification)
• Experience managing and executing on coordination of different learning and development programs
• Strong organizational, written and verbal skills
• Ability to prioritize tasks and projects with little guidance
• Ability to build partnerships with key stakeholders
• Ability to work well with others globally and support different time zones in a timely manner
• A can-do attitude and a willingness to pitch in
• Experience working with a Learning Management System, ideally Absorb or Workday Learning, in an operational capacity.

• Self initiating and time management
• Excellent written and verbal communication
• Organised, attention to detail
• Proactive, collaborative
• Open to change, is flexible in an evolving environment

• Attention to detail
• Strong problem-solving skills, initiative and sense of urgency
• Support in building a trusting and respectful culture

• A team player that can integrate and collaborate with all stakeholders
• Working within a confidential environment

• Understanding of the Ecommerce environment