Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Minimum Degree Required
Bachelor's Degree

Minimum Year(s) of Experience
5 year(s)

Preferred Knowledge/Skills

Demonstrates extensive level of abilities and/or a proven record of success identifying and addressing client needs:
- Trains junior team members to develop skills;
- Analyzes and customizes Release Notes for engagements, presenting to clients;
- Serves as a SME for resolving complex production support issues and enhancements;
- Develops expertise in specific application functions/capabilities;
- Identifies opportunities for deploying new functionality;
- Leads testing automation efforts;
- Conducts ticket review calls with clients within specific area of expertise;
- Leads design, development, and deployment of enhancements;
- Identifies automations and designs solutions to improve service delivery or simplify application processes for end users;
- Manages a support ticketing queue with multiple open items, demonstrating good written and oral communication skills;
- Leads client status meetings and extract applicable metrics;
- Manages overall engagement operations, liaises with internal engagement leaders, reporting wins, risks, and concerns;
- Coaches and mentors staff as necessary for success;
- Oversees overall project management, including financials;
- Owns client relationships;
- Leads resource planning;
- Possesses fundamental knowledge and experience in support/service management;
- Conducts fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are thorough and using fit and gap analysis templates;
- Creates functional requirements documents based on templates and presents them to Stakeholders as well as Business Leads and Subject Matter Experts for signoff;
- Helps the team through the life cycle of an implementation providing key inputs during design, migrating data from external systems, conducting and supporting solution testing, building test cases, assisting with functional, system and user acceptance testing, and conducting and supporting user and administrator training;
- Demonstrates extensive knowledge of SAP applications and application-based solutions, specifically [Capability, Sub-Module], emphasizing an extensive understanding of multiple SAP modules and environments. This includes a demonstration of extensive knowledge of, and/or a proven record of success directly performing significant tracks on managed services projects within the SAP product suite;
- Possesses extensive abilities to design, provide professional services and provide assistance complex business processes, as well as deploy the technical components required for successful solutions within an SAP environment. Related areas of specialty include RICEF - Reports, Interfaces, Conversions, Extensions, Forms, design and development;
- Is able to understand and articulate business requirements and propose solutions after performing due diligence;
- Possesses solid understanding of Enterprise Structures and ability to guide the team where necessary; and,
- Delivers and tracks the delivery of issue resolutions to meet the SLAÕs and KPIÕs

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

The salary range for this position is: $82,500 - $198,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance