Service Owner - Application Managed Services

Key Responsibilities:

• Understanding Client Problems and Designing Innovative Solutions: Service Owners in Kyndryl's consulting organization know how to listen to clients facing real challenges supporting core systems in their organization. They can take what they have learned and propose innovative solutions that Kyndryl can help deliver, whether that's full stack application development support or AMS support, the service owner is responsible for developing these solutions.
• Service Offering Development: A good Service Owner will discover patterns of client problems and then collaborate across partners, Kyndryl service offerings, and other consulting teams to create hardened capabilities that teams can use.
• Create Understanding Across Kyndryl: Kyndryl has a large sales force who already know our clients and their needs. What they don't know is how your practice can help their clients. You will need to constantly educate our sales team, so they are armed with your story.
• Business Development and Relationship Management: Once introduced to clients, you will develop and maintain relationships with key client stakeholders. You will negotiate terms with C-level clients, lead pursuit teams, and participate and lead the proposal development process.
• Delivery & Engagement Management: A Service Owner's job is not done when the customer is ready to buy. They own creating a budget for the project and supervise on-time and on-budget delivery; often creating team structures, supporting agile delivery methods, and defining engagement delivery roadmaps that will lead to success.
• Inspirational Leadership: The Applications and Data Practice is stronger because of the leadership of our Service Owners. They coach, challenge, mentor, instruct, and develop some of the brightest data engineers, data scientists, data modelers, and data analysts in the company.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the change to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retain. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

In order to fulfill all of these responsibilities, you will need to be a seasoned professional with experience and leadership skills in; Application Managed Services (Support, Maintenance, Development, Break/Fix) for both packaged and custom applications.

You should apply for this job if you are confident that:

You have the credibility to get clients to trust your judgement on how to advance custom application development, scalable solutions and cost-effective support initiatives. You are a proven leader who can build and motivate a team of professionals. You have the organizational skills to manage to a set of metrics. Your entrepreneurial spirit and perseverance will guide you through the hard work and attention to detail required to build a consulting practice in Kyndryl. Experience in modeling and running Application Managed Services for applications, database, platform, middleware, testing services; etc. Experience leading teams and hiring people for data engineering related technical tasks:

Creating managed service support models. (application and infrastructure)

Supporting our customers with ability to identify application managed service opportunities and engage the right stakeholders (client and Kyndryl) to progress the opportunity. Leverage AI Ops and other automation tools and processes to reduce operating cost and accelerate value realization. Supporting on/off/near shore support models with the balance of quality, compliance, and cost

Experience in defining Managed Service SLA's and KPI's. Experience in supporting hybrid-models (cloud, on-premises, Colo). Transitioning from transformation programs, seamlessly to on-going support - Hypercare and transition support definition and execution. Process and practices for on-going optimization of managed services (Agile development methodologies, a modern landscape, process and efficiency optimization, testing services, ticket reduction and above all - superior customer service).

The compensation range for the position in the U.S. is $167,760 to $318,840 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California:$184,560 to $382,680

Colorado: $167,760 to $318,840

New York City: $201,360 to $382,680

Washington: $184,560 to $350,760

Washington DC:$184,560 to $350,760

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.