A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. Our team helps organisations improve their customer interface, service delivery, and middle and back office operations. We use customer insights and market analytics to help our clients make smarter decisions, integrate products and services, and optimise their customer operations to enable sustainable growth.

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

• Risk Management, Sales and Trading Operations;
• Broker Dealer Compliance; and,
• Data and Analytics in a Sales and Trading business.

• Interacting with data and data systems including IT tools and technology;
• Documenting and identifying key controls within the transaction lifecycle;
• Gathering and documenting process and business requirements;
• Understanding trends of global financial service organizations: and,
• Utilizing pragmatic approaches to achieve sustainable financial functions and operating models.

• Leading the delivery of significant business results that utilizes strategic and creative thinking, problem solving, individual initiative;
• Leading project work streams, emphasizing the ability to build collaborative relationships with team members and clients;
• Coaching others including building productive and collaborative relationships with team members and proactively providing and seeking guidance, clarification and feedback;
• Communicating complex information effectively in written and verbal formats to various situations and audiences;
• Conducting and managing market research and quantitative and qualitative analyses, including the synthesis of complex data into meaningful insights and the ability to grasp readily analytical frameworks and employ them effectively to either qualitative or quantitative evidence;
• Leading and delivering projects including bringing together the right perspectives, identifying roadblocks, and integrating feedback from clients and team members;
• Managing delivery from project scoping to conclusion, while consistently keeping the client's goals in mind;
• Developing and growing team members;
• Demonstrating empathy for coworkers and customers;
• Learning from mistakes and ask for help when needed;
• Believing in the value created by diverse teams and can adapt to a variety of working styles.
• Having familiarity with systems and tools used throughout the trade lifecycle for booking, risk management, clearing, settlement, etc.; and,
• Having functional knowledge of business intelligence and performance management software tools.