A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. Our team helps organisations improve their customer interface, service delivery, and middle and back office operations. We use customer insights and market analytics to help our clients make smarter decisions, integrate products and services, and optimise their customer operations to enable sustainable growth.

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

• Business transformation across the front, middle and back-office;
• Regulatory remediation/compliance matters;
• Risk Management: Financial and Non-Financial risk stripes;
• Developing and deploying digital solutions of financial services products;
• Operating financial services businesses;
• Designing, implementing and/or interacting with technology platforms, data and related infrastructure;
• Documenting and identifying key controls within key processes or transaction lifecycles;
• Gathering and documenting process and business requirements;
• Understanding trends of global organizations: and,
• Utilizing pragmatic approaches to achieve sustainable financial functions and operating models.

• Leading project work streams, emphasizing the ability to build collaborative relationships with team members, and also work autonomously with little direction;
• Communicating effectively in written and verbal formats to various situations and audiences;
• Managing and conducting quantitative and qualitative benchmarking and primary and secondary analyses of large and complex data;
• Owning and delivering projects - including bringing together the right perspectives, identifying roadblocks, and integrating feedback from clients and team members;
• Delivering significant business results that utilizes strategic and creative thinking, problem solving, individual initiative;
• Teaming with others including building productive and collaborative relationships with team members and proactively seeking guidance, clarification and feedback;
• Actively participating in client discussions and meetings;
• Communicating a broad range of Firm services; and, managing engagements, including preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues; and,
• Possessing experience with using tools to wrangle data, automation and visualization.