Flexible Work Arrangement: Remote
The (Sr.) Product Analyst role reports to the Manager of the Outage Analysis Technologies (OAT) department which provides development and support around several key tools used across the activities of the Outage Analysis Technologies (OAT) Department, for OAT's peer departments [Generation (GEN), Transmission Services (TSD), Transmission Operations (TOD)] within the Operations Planning subdivision, and/or for OAT's customers across PJM and its member companies. In support of these tools, this position will provide manual and automated testing support for existing functionalities as well as ongoing enhancements to software tools to ensure that deliverables are of high quality and made in a timely manner.
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The (Sr.) Product Analyst role can vary across the following OAT tools, however their primary focus will be around testing support with respect to the eDART/Dart tool:
- eDART/Dart - outage management tool covering the lifecycle, maintenance and management of equipment as it is introduced into the PJM model up until it exits the PJM model
- Emergency Procedures (EP) - conveys PJM emergency procedures (manual M-13) to PJM members and impacted parties
- Intelligent Event Processor (IEP) - provides situational awareness to PJM operators and engineers using a Boolean logic translation of M-03B operating procedures
- Keystone - a custom application developed in support of the PJM study process and within our Taramisu portfolio
- Rosetta - a mapping translation tool across PJM planning, operations and market models
- Smartlogs - operator event logging and shift turnover tool
- Synchrophasors - sub-second time-synchronized telemetry system event analysis and event determination, such as oscillations
- Taramisu - PJM operations use of PowerGEM's TARA tool for automated studies
- TO Connection - container application housing tools specific to PJM operations and Transmission Owners, such as Post-Contingency Local Load Relief Warning (PCLLRW) and Stability Limits
- Topology Control - drives switching solutions to mitigate transmission constraints
- Transient Stability Analysis (TSA) - determines stability issues and mitigation strategies in Real-time and study spaces
- Voltage Distribution Factors (VDFAX) - derives relevant impact of load shed for a given set of loads to mitigate reactive related constraints
- Voltage Stability Assessment Tool (VSAT) - use of PowerTech's VSAT tool to identify non-load shed related solutions to reactive constraints
The (Sr.) Product Analyst works in cross-divisional application-focused teams across these products. In addition to user acceptance testing (UAT) efforts, other activities/opportunities may include project management, functional requirement development, training, documentation and product support. The (Sr.) Product Analyst's primary team will include the Project Manager, Lead Architect, ITS Product Lead, fellow business/product analyst(s), area subject matter experts and development team members.
Essential Functions:
- Create data and documentation to support test cases and scenarios
- Determine test environment and test data requirements
- Execute test scripts manually or via test automation tools
- Analyze reported issues and coordinate resolution of issues including response to internal/external customers
- Suggest improvements to both technology and business functionality of software
- Deliver high-quality work within established timeline and ensure effective communication
- Review requirements and design documents to confirm technical and business needs are met
- Build and develop relationships with OAT's developers, customers and functional area subject matter experts
Characteristics & Qualifications:
Required:
- Bachelor's Degree in Computer Science, Information Systems, Information Technology or equivalent work experience
- 0-5 years of experience of user acceptance (and/or quality assurance) testing in development/team collaboration tools such as Confluence/Jira
- Ability to produce high-quality work products with attention to detail
- Experience in quantitative and qualitative analysis
- Ability to troubleshoot and provide technical support
- Ability to understand business needs, while establishing and maintaining a high level of customer trust and confidence
- Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
- Ability to communicate effectively with management, peers, and customers
- Experience with technical writing and editing
- Experience in testing software systems and formal testing process
Preferred:
- At least 4 years of experience in Agile methodology
- At least 4 years of experience writing SQL queries
- At least 4 years of experience performance testing
- At least 4 years of experience testing Java/XML based applications
- Experience with PJM operations, markets, and planning functions
- Experience in customer service/support
- Experience working with large stakeholder groups
- Experience supporting any of PJM Committees