Interfaces with customer and account-based teams on projects.
Performs complex troubleshooting activities.
Provides 3rd-level technical support in resolving internal and customer technical issues.
Responsible for providing configuration management services to Account Focused/leveraged accounts.
Should have a deep knowledge in Inventory Management, Software distribution, Patch Management, using Configuration Manager and Intune
Knowledge in Infrastructure Management using SCCM and co-management
Very sound knowledge on various Imaging engines and Windows 10 imaging technology
Able to develop custom deployment scripts; VBS, batch, PowerShell
Understanding on Package server, Task server, server concepts
Strong in troubleshooting Windows server/client and Networking issues, server side as well as client-side issue
Resilient in troubleshooting able to create custom scripts for gathering the inventory from clients
Handle test and release of applications and Patches using SCCM
Knowledge of SCCM Client management Suite all Levels.
Should be able generate custom reports using SQL queries.
Should be able to handle Sev 1 / 2 scenarios. Single point of escalation to all technical issues.
Qualifications:

10+ years of relevant experience or equivalent combination of education and work experience.
Demonstrates a good understanding of current scripting technologies and batch commands.
Demonstrates good knowledge of windows server administration to include AD, domains, policies etc.
In-depth knowledge of configuration management principles and best practices.
Ability to identify, define, manage and control configuration.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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