Req ID: 293254

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT BA/Project Manager with experience in Telecom to join our team in Belen, Heredia (CR-H), Costa Rica (CR).

Position overview

This position is an integral part of Network and Voice Services. Services functions are responsible for the end-to-end service ownership for their domain, including the total cost of ownership, service quality and responsiveness. This includes management of processes designed to improve the customer experience, increase productivity, and strengthen controls. In support of this goal, the Telecom Expense Management team is searching for a candidate responsible to support the MACD Orders (modification, additions, changes, and disconnections) for network services requested by business.

• Request and provide circuit quotation to guarantee the financial information with business.
• Process and manage the circuit orders (MACD - modification, additions, changes, and disconnections)
• Responsible for the Service Delivery process, working as the liaison between suppliers and teams.
• Ensure inventory is accurate following any changes and billing reflects what is requested by the Business.
• Identify cost saving and efficiencies during the implementation process.

• Proficient knowledge of telecommunications products and services
• Strong understanding of Technology Infrastructure environment and Products
• Understanding of the various telecom offerings (extranet, point to point, cross connect etc.)
• Minimum 3 years' experience working in a large IT environment in support of business and financial processes.
• Experience working with Microsoft Office products or similar.
• Experience communicating effectively with culturally and linguistically diverse teams.
• Experience visualizing, creating, and maintaining useful metrics that assist with operational oversight and identify areas of improvement.
• Have good communication, presentation, and analytical skills with the ability to articulate to stakeholders.
• Understand the importance of prioritization of work.

• Preferred 3+ years' experience in managing projects, with proven ability to influence others without direct authority.
• Experience working with JIRA and Confluence
• Portuguese knowledge is a plus.
• Project Management certifications are a plus

• B.S./B.A. degree level, although relevant experience and strong track record is more important.