Req ID: 302098
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Account Service Manager - ITIL to join our team in ciudad de mexico, México (MX-MEX), Mexico (MX).
Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.
Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.
Want more jobs like this?
Get jobs in Mexico City, Mexico delivered to your inbox every week.
In this role you will be responsible for:
• Individuals who have mastered the basic principles of the role and are able to handle more complex problems and projects.
• Most problems they handle require standard solutions.
• They may manage small projects with oversight from their supervisor.
Requirements for this role include:
• Assigned to basic service delivery processes and associated projects.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Provides resolution to an assortment of client problems and/or requests.
• Adapts communication techniques for audiences at multiple internal and external levels.
• Typically requires 4-7 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Basic understanding of ITIL processes and principals.
• Basic written and verbal skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Job Segment: Account Manager, Consulting, Manager, Change Management, Sales, Technology, Management