C.H. Robinson is seeking a dynamic and experienced Regional Key Account Manager to join our team and manage our largest, most complex customers across the region and globally.
In this role, you will build and expand relationships with key clients, leveraging your expertise in account management and the logistics sector, particularly in air and ocean transportation. You will drive business growth by developing strategic solutions, collaborating with global teams, and providing exceptional customer experiences.
If you are passionate about creating value for customers and have a deep understanding of supply chain solutions, this is the role for you!
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
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Business Development:
- Manage complex, high-value customer accounts across regions, with a focus on specific verticals
- Expand relationships within customer supply chains and leverage global SMEs for solution development
- Drive market share growth through strategic pipeline management and collaboration with Product/Regional leadership
- Lead account plans, using data insights to identify growth opportunities and provide strategic solutions
- Oversee account strategy, including RFP and pricing management, aligning with customer needs
Customer Experience:
- Manage global customer expectations, ensuring timely issue resolution and proactive advocacy
- Drive continuous improvement through collaboration with global teams and leadership
- Ensure seamless execution of account plans with best-in-class processes and KPIs
- Provide regular reporting on performance, trends, and competitive insights
Financial Accountability and Process Efficiency:
- Review financial results and account health to meet revenue and profitability targets
- Implement process improvements to drive efficiency and cost savings
- Manage AR processes, ensuring timely customer payments and adherence to terms
QUALIFICATIONS
Required:
- +8 years of solid experience in global air, ocean, and customs freight forwarding services
- Proven experience managing large and complex global accounts in the logistics sector
- Previous experience in a similar role as an Account Manager, specifically within the logistics and freight forwarding industry
- Expertise in the freight forwarding market, particularly in air and ocean transportation
- Track record of exceeding revenue, volume, and profitability targets
- Demonstrated ability to apply a data-driven approach to account management
- Strong influencing, presentation, and interpersonal skills
- Commitment to fostering a diverse and inclusive work environment
- Fluent in English with excellent communication and negotiation skills
- Ability to travel up to 35%, primarily to domestic clients
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.