Overview

Collection Technology Solutions (Collection Systems) serves as the primary liaison between our business partners and ISD and/or select vendors providing project support including documenting requirements/features, system testing, coordinating UAT, outage resolution, etc. Our primary business partner is the Collections Division; however, we also provide project support for other non-Collections areas including Credit Bureau Governance, Financial Systems Recon, and Transaction Processing. We provide production support for multiple applications (both on prem and hosted) used by our business partners and work with ISD and/or vendor support personnel to investigate and remediate system issues.

Collection Systems is the system owner for the major applications used by the Collections Dept. Applications include the CACS Enterprise which includes Recovery Accounting, SpeedPay, and the Extensions Application. As the System Owner, analysts manage workflows within the application(s). Additionally, Collection System Analysts serve as product owners for Enterprise level projects affecting Collections.

• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Analyze, define, and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
• Evaluate operational efficiency and effectiveness of supported systems and applications
• Demonstrated ability to successfully manage multiple projects concurrently from project concept through implementation, either independently or as part of a team
• Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs
• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)
• Develop, recommend and document adjustments to workflow to streamline processes
• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
• Interact with other ISD staff, business units (end users) in problem resolution efforts
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
• Implement new/enhanced products, services and/or operational changes
• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
• Interpret results of analysis, present recommendations, alternatives and implications
• Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
• Ensure preventative, detective, and corrective controls are properly identified and documented
• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Report testing activity including time spent, testing time lost and discrepancies found
• Represent the business unit in identifying, analyzing and communicating system solutions
• Monitor performance of systems to ensure continued systems efficiency
• Collaborate with key partners in development and delivery of solutions
• Perform other duties as assigned

• Strong analytical skills and experience using SQL (or similar data mining tools) to include creating queries and joins as well as hands-on experience using Excel (or similar analytical tool) to include using formulas and pivot tables/graphs
• Demonstrated ability to successfully manage multiple projects concurrently from project concept through implementation, either independently or as part of a team
• Significant experience in workflow analysis and design/configuration
• Demonstrated ability to successfully guide business users and product owners at all levels through requirements gathering while leveraging knowledge of system capabilities
• Demonstrated ability to successfully mentor others
• Strong desire to learn new systems and processes
• Hands-on experience with ADO to include managing epics, features, and PBIs
• Exposure to SAFe agile methodology
• Experience in troubleshooting and solving routine operational and/or system issues
• Basic research, analytical, and problem solving skills
• Effective organizational, planning and time management skills
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Effective verbal and written communication skills

• Experience with Navy Federal products, services, programs, policies and procedures