Navan is seeking a dedicated and results-driven Collections Supervisor to join our team in driving cash collection efforts. The ideal candidate will balance assertiveness with empathy to ensure timely payments, minimize losses, and effectively manage arrears. This role involves close collaboration with the Accounts Receivable and Customer Success teams, as well as managing a small, global team across multiple locations. You will oversee the collection processes for all products offered by Navan Inc., including liquid and travel offerings.

What You’ll Do:

• Monitor credit and collection activities to identify problem areas, drive operational improvements, and enhance team performance
• Lead a team to ensure collection activities are completed, policies are followed, and objectives are met
• Conduct organizational reviews to assess employee performance and identify development opportunities
• Implement and promote best practices for efficient and effective collections support
• Manage automated collections procedures within the billing system
• Handle aged debt reporting and forecasting
• Oversee the escalation process for delinquent accounts
• Collaborate actively with AR stakeholders (Cash App, Billing, etc.) to streamline processes across teams
• Build strong relationships with Commercial teams and other key stakeholders
• Conduct AR reviews with Collectors to assess the status of delinquent accounts and collection efforts
• Oversee relationships with external Collections Agencies
• Oversee reporting of overdue accounts to the insurance agency
• Handle collection activities for strategic accounts
• Perform other duties as assigned

What We’re Looking For:

• 2-3 years of collections experience
• 2-3 years of people management experience
• Solid understanding of Accounts Receivable processes, cash collection strategies, and practices
• Excellent task prioritization, organizational skills, and ability to meet deadlines in a fast-paced environment
• Strong Excel reporting skills
• Experience in Corporate Travel and/or Credit facilities is favorable
• Process development skills
• Bachelor’s degree in accounting or a related field
• Ability to work across various cross-functional teams
• Experience with ERP systems is a plus
• Familiarity with Thoughtspot is advantageous
• Strong attention to detail and ability to multitask
• Capable of working independently as well as part of a larger team
• Good presentation and communication skills
• Fluency in a second language, such as German or French, is a plus
• Team-oriented work ethic, strong interpersonal skills, and adaptability in a constantly changing environment