Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the Philippines.

Your future team

Atlassian is in search of a Credit and Collections Manager to take on a pivotal role in overseeing the credit management process, managing the Accounts Receivable portfolio, and ensuring timely collections to optimize cash flow. The responsibilities include assessing credit risk, executing collection strategies, fostering strong customer relationships to drive sustainable growth and continuous dedication to process improvements.

• Ensure that credit checks are conducted in compliance with the approved credit policies and procedures.
• Collaborate closely with sales teams to align credit decisions.
• Report any potential customer credit issues to effectively minimize and mitigate risk.
• Develop and implement new strategies and reporting methods to further enhance the credit management process.

• Oversee the collections process, ensuring successful achievement of the collection targets
• Ensure the collection process are conducted in adherence to company policy.
• Develop and implement innovative collection strategies to increase effectiveness of the collection process.
• Conduct regular reviews of the collection, allowance for doubtful accounts and the write-off policy.
• Manage escalations and resolve high-level disputes.
• Oversee and approve write-off for uncollectible debts
• Analyze collection metrics, such as Days Sales Outstanding (DSO), collections efficiency index (CEI), and average days delinquent (ADD).
• Report on collection activity and accounts receivable status
• Establish and sustain relationships with customers and internal stakeholders to ensure efficient communication and resolution of collection-related concerns.
• Identify the process pain points and work with Finance Technology team to develop a solution.

• Ensure that tasks and reporting deliverables for month-end and quarter-end closing are met. Monitor the timely and accurate preparation of AR subledger to general ledger reconciliations, aging analyses, provisions for bad debts, and fluctuation variance analyses for all AR accounts.
• Collaborate with Finance Technology teams to address technical challenges that may impede the timely closure of the accounting period.
• Ensure compliance to internal controls and accounting policies
• Collaborate with different accounting teams on tasks related to receivables.
• Adherence to SOX controls and implementing compensating controls to prevent process deficiencies.
• Supervise the fulfillment of audit requirements for both external and internal auditors of the company.
• Execute ad hoc duties and other related activities as needed and directed.

• Provides daily supervision and guidance to the accounts receivable staff.
• Manages team performance reviews and mentors team members towards career growth and continuous performance improvement.
• Ensure that team productivity analysis and individual KPI metrics are regularly updated.
• Performs volume and capacity analysis to ensure headcount requests are properly justified.
• Promote process simplification and a continuous improvement mindset among the accounts receivable staff.

• Bachelor's degree in accounting, preferably a CPA
• Over 10 years of progressive experience in Accounts Receivable, specifically in Credit and Collections, with a minimum of 5 years in a leadership position
• Comprehensive experience across Order to Cash processes, including AR operations such as cash application and billing
• Broad experience in project implementation
• Expertise in Oracle Fusion is required
• Excellent written and verbal communication, along with problem-solving abilities
• Experience working with various multinational companies and/or BPO/Shared Services
• Highly analytical and strategic, with a focus on automation and continuous improvement
• Dedicated and organized with a strong work ethic, possessing an understanding of the bigger picture while also willing to engage in detailed work

• General ledger and revenue accounting experience
• Proficiency in using major ERP and accounting software such as SAP and NetSuite