Navan is looking for a “Collections Supervisor” to join our team driving cash collection. We are looking to bring on a dedicated, results-driven individual who can balance assertiveness and empathy. They will be responsible for ensuring payments are made on time, losses are kept to a minimum, and arrears are collected. They will be working closely with the Accounts Receivable teams and Customer success teams managing a small global team in multiple locations. You will own collection processes on all products offered by Navan Inc including liquid and travel offerings.
What You’ll Do:
- Monitor the status of credit and collection activities to identify problem areas, drive operational process improvements and increase the performance of the team
- Manage a team of employees to ensure collections activities are completed, & policies are adhered to
- Conduct organizational reviews with employees to assess operational performance and development opportunities
- Drive best practices for efficient and effective Collections support
- Manage automatic collections procedures in billing system
- Responsible for aged debt reporting & forecasting
- Manage the escalation processes
- Actively collaborate with AR stakeholders (Cash App, Billing, etc) to streamline processes across the teams
- Build strong relationships with Commercial teams and other key stakeholders
- Conduct AR Reviews with Collectors on the status of delinquent accounts and collection efforts
- Oversees the relationships with external Collections Agencies
- Oversees reporting of overdues to the Insurance agency
- Collection activities on strategic accounts
- Other duties and responsibilities as assigned
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What We’re Looking For:
- 5+ years of collections experience
- 2-3 years of people management experience
- Knowledge of Accounts Receivable processes, cash collection strategies and practices
- Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment
- Strong Excel Reporting skills
- Experience working with Corporate Travel and or Credit facilities would be favorable
- Process development skills
- Bachelor’s degree in accounting or similar degree required
- Ability to work across various cross-functional teams
- Highly detail-oriented and able to multitask
- Able to operate independently and as part of a larger functional team
- Good presentation and communication skills
- Must have a team-oriented work ethic, strong interpersonal skills, and the ability to adapt in an environment where change is the norm
- Experience with Thoughtspot
- Experience with ERP systems is a plus