Serve as first point of contact for visitors and callers to MLB offices.  Provide efficient, courteous and personalized service that positively affects the users call/visit experience.  Provides general administrative support to the Facility and Office Operations Department.

Responsibilities

• Operate high volume console to receive, screen and redirect calls.
• Utilize automated software system to schedule and confirm visitor appointments.
• Greet guests, visitors and job applicants, and announce their arrival.
• Answer and refer incoming inquiries to appropriate department(s).
• Enter large group meeting attendee lists into MyKastle building security system.
• Use automated conference room booking system to reserve rooms. Monitor bookings daily to suggest potential adjustments needed to the schedule.
• Assists with mail delivery, sorting and mail room monitoring duties.
• Provides general administrative support (filing, invoices, labels, copying) to the department.
• Oversees conference room inventory for kitchen accoutrements.
• Performs related duties as required.

Requirements

• Some college and a minimum of two years of experience in a reception or administrative role.
• Experience operating high volume, multi-line/directory phone system.
• Professional demeanor with strong interpersonal and verbal communication skills.
• Excellent customer service aptitude.
• Ability to work independently or as part of a team.
• Strong attention to detail.
• Ability to sit for long periods of time.
• Excellent computer aptitude, including strong working knowledge of MS Office Suite (MS Word, Excel and PowerPoint).
• Working knowledge of conference room software, Condeco strong preferred.
• Ability to work overtime as needed.

Pay Range: $19-22

The actual offer will carefully consider a wide range of factors, including your work experience, education, skills and any other factors Major League Baseball (MLB) considers relevant to the hiring decision. As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision.

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

MLB is proud to be an equal opportunity workplace.  We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

If you are interested in joining our team and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at: accommodations@mlb.com.