The Meta Finance team is seeking a Finance Operations Lead with account management experience. Reporting to the Finance Operations Manager for North America, this role will be key in driving revenue operations for specific accounts and in increasing customer satisfaction across tools, processes, and relationships. This is a unique opportunity to work with a wide variety of stakeholders to provide solutions on customer service, risk and financial operations. You have a proven track record of relationship building, communication and influencing skills and will work closely with advertisers and sales teams in resolving escalated issues and complex customer disputes. The individual should be process driven with demonstrated experience to identify gaps and areas for improvement. The role is operational and requires a person with a "roll-up-your-sleeves'' attitude. A certain amount of travel will be expected.
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Finance Operations Lead Responsibilities:
- Provide dedicated relationship management to portfolio of advertisers to attain financial metrics, support revenue growth and increase advertiser satisfaction
- Work cross-functionally with the sales team to align on business objectives/goals and support all areas of OTC
- Attend sales meetings, participate in business development discussions and Quarterly Business Review sessions
- Communicate/promote/educate new enhancements of tools and system updates as well as advocate for the advertiser for new enhancements
- Set the quarterly targets and expectations of the assigned portfolio focusing on collection results and proactive risk measures
- Meet with CFO's and CMO's quarterly to discuss state of business
- De-escalate any finance related issues
- Plan, lead and execute revenue operations initiatives that will have an impact globally
- Up leveling the outsourced partner operations through analysis and constructive feedback
- Demonstrated experience communicating/presenting to groups of stakeholders
- Experienced problem-solver who identifies root causes and scopes possible solutions
- Proven experience of successfully building trusting partnerships
- Experience working independently but knows when to ask for support
- Experience navigating uncertainty and is a self-starter with the skills to work on initiatives demonstrating a learning mindset
- Experience of consistently working under your own initiative with internal and external stakeholders while driving desired outcomes
- Proven record engaging with customers to discuss business planning or a conversation to resolve financial issues.
- 7+ years of experience in Financial Operations (such as: accounts receivable, collections, credit)
- Bachelor's degree in Business, Finance or related field
- Experience in advertising technology
- Experience working with an outsourced partner
- Experience in a fast paced, rapidly changing environment
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$107,000/year to $155,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.