This role will be responsible for a broad range of administrative and generalist duties supporting the executives. The ideal candidate is passionate about delivering superior service, highly motivated, intellectually curious, analytical, organized, and possesses an entrepreneurial mindset. This position requires initiative, critical thinking, and independent decision-making. This role will have frequent interactions with Executive and Senior Level personnel to assist with departmental objectives and will need to work across multiple time zones (specifically flexing to support London and St. Louis).

• Do you have strong Organizational, Technology, Interpersonal, and Communication skills?
• Are you a creative problem-solver with the ability to improvise?
• Are you passionate about delivering superior service while being a key player in the essential daily functions of the team?
• Does gaining a global perspective and joining the Global Customer Delivery organization excite you?

The Global Customer Delivery (GCD) team is a global team that ensures fast and effective onboarding of our customers to the Mastercard ecosystem and into individual products. The team collaborates with product owners, development teams, and other stakeholders across Mastercard to efficiently and effectively deploy solutions with speed, quality, and predictability. The team supports regional delivery teams by developing the necessary customer onboarding processes, documentation, tools, and training resources to support the launch of new products, features, and services.

Role
In this support position, you will:
• Provide professional representation for the function.
• Provide executive leadership with extensive and continuous calendar management, domestic and international travel management, expense management, event registrations and detailed meeting plan management, and all other executive support.
• Act as representative of executive leadership regarding internal and external relations and correspondences and screening communications.
• Coordination of meetings, creating PowerPoint presentations, coordinating monthly reporting, use of Excel spreadsheets and ordering equipment, etc.
• Arrange on- and off-site meetings, events, appointments & travel for departmental leadership with supporting materials as needed.
• Ensure that executive leadership is informed of priorities, deadlines, and challenges. Assist executive leadership in tracking key operational metrics by organizing and compiling data, researching facts, and coordinating information retrieval.
• Arrange teleconferences, domestically and/or internationally.
• Independently perform special projects that require a combined knowledge of administrative needs and technical operations.
• Complete accurate and detailed leadership department expense reporting and other departmental reports.
• Respond to a wide variety of requests for information, policies and procedures, and executive action. Analyze needs and problems and determine approach and priority.
• Assist with contract administration as needed including obtaining signatures, scanning, and electronic filing.
• Track internal and external contacts and maintain a contact database.
• Utilize efficient time management with the nuances of complex administrative assistance at the executive level.
• Maintain confidentiality in all aspects of team and company information.
• Operate independently with minimal supervision.
• Provide backup administrative support to other departments as necessary.
• Available at various hours for business-related tasks during regular business working hours and periodically during off-hours (evenings and weekends).
• Other duties as required.

All About You
The ideal candidate for this position is dependable, dedicated, independent and:
• Extensive experience supporting administrative functions at the executive level
• Thrive in a fast-paced environment and operate with a high sense of urgency
• Show and demonstrate on a consistent basis initiative, professionalism, poise, and flexibility and work within an environment of frequent interruptions, conflicting priorities, and varying workloads
• Observe strict confidentiality in all aspects of services provided and effectively exercise discretion and judgment in handling confidential/proprietary information

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges
O'Fallon, Missouri: $60,000 - $93,000 USD