About Leanplum
Leanplum was acquired by CleverTap in 2022. The Leanplum product and engineering teams based out of Sofia are now part of CleverTap. The Leanplum product capabilities are being merged into the CleverTap platform.
CleverTap Retention Cloud empowers digital brands to increase customer retention and lifetime value with the help of data, personalization, deep-tech and automation. The platform allows thousands of brands including Bolt, Premier League, Decathlon, Ikea, Zomato, and Gojek to hyper-personalize their user touch points using machine learning at scale.
Headquartered in the San Francisco Bay Area and founded in 2013, CleverTap has colleagues across North America, South America, Europe, Middle-east, South-east Asia, and India. We have raised more than $180 million from leading investors like CDPQ, Sequoia Capital, Accel, Tiger Global, and IIFL.
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CleverTap is Great Place to Work-Certified™ and has been named Forbes’ Best Startup Employer in America for 2 years in a row - 2020 and 2021.
About The Role
At CleverTap, we built TesseractDB™, the world’s first database built specifically for engagement and retention. It was created to overcome the limitations of ordinary martech and to bring the full power of AI/ML to marketers. The CleverTap platform ingests 36 billion user interactions daily, and sends out over 16 billion message notifications each day on behalf of its customers, and currently stores over 50 petabytes of data.
We’re building newer capabilities around machine learning, better behavioral analytics, collaboration tools, and more ways to offer hyper-personalized experiences.
As a Director of Product Management - Platforms, you will own overall system performance, stability, uptime, scale, and security. You’ll help shape the roadmap for the next generation of TesseractDB™.
CleverTap's Product Managers work collaboratively in a dynamic, highly-technical environment to build the World’s #1 Retention Cloud.
Responsibilities
- Owns the vision & strategy for the CleverTap platform and prioritizes the high-level product backlog for it
- Leads the platform product direction across the company and carries the product brand
- Anticipates future company needs and creates a compelling product vision to realize them
- Partner with engineering in goal-setting and goal-achievement for platform team
- Trusted expert for all stakeholders on all aspects of the CleverTap platform
- Leads complex strategic initiatives to solve long-term platform problems around topics like stability, speed, scale, and security
- Collaborates with other product leaders to build innovative features
- Mentors junior members of the team. Is a role model to them
- Perform qualitative and quantitative analysis to ensure the organization is solving the right problems for customers
- Tell stories and communicate clearly what is planned or shipped
- Bring customer empathy and implement a customer-oriented mindset
Requirements
- 9+ years of experience in software product management, and 12+ years experience in the software industry (product, engineering, project management, etc.)
- Experience with leading Product Management for large and complex software products. Preferably SaaS, ideally in MarTech industry
- Experience working with software engineering teams from concept to launch
- Passionate about serving customer needs as well as creating a long-term impact
- Excellent interpersonal and presentation skills
- Strong technical aptitude
- Computer Science or Business Administration degrees preferred
Benefits & Perks
- Iconic Office location in Sofia
- Additional Health Insurance
- Access to a wide variety of LinkedIn Learning Courses
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