A great opportunity to lead and develop an enhanced control framework that supports a continuous and integrated approach to risk assessment.
The Operations Control Management (OCM) which is a key function for Operations in the current environment and to meet the increasing demands from the business and regulators, the role has continued to evolve. OCM maintains a strong and consistent control environment through a joint accountability model that align managers with each line of business, function, and region to mitigate operational risk. OCM is responsible for the oversight of the Control Environment for the Operations functions that support the business. The Custody Operations Control Manager role is a global role working within Custody Operations Control Framework with team members located in the US, EMEA and APAC
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As a Control Manager Vice President within the Operations Control Management (OCM) team, you will lead and develop an enhanced control framework that supports a continuous and integrated approach to risk assessment. Your role will involve ensuring that the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. You will play a key role in maintaining a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function, and region to mitigate operational risk. This global role, part of the Custody Operations Control Framework, involves working with team members located in the US, EMEA, and APAC to oversee the Control Environment for the Operations functions that support the business.
Job Responsibilities:
- Ensure that controls are appropriately designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols.
- Review risk events and operational errors, perform root-cause analysis, identify themes and implement lessons learned.
- Perform proactive & targeted reviews, execute Failure Mode & Effect Analysis (FMEA), Root Cause Analysis, 5 Why's to identify trends and emerging risks and identify those operational areas that offer the greatest opportunity for enhancing controls.
- Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies.
- Assist with development of Compliance & Operational Risk Evaluation (CORE) documentation through participation in end-to-end process walkthroughs and deep dives with assigned business units.
- Manage/participate control meetings including content and agenda, action tracking and closure.
- Provide oversight & governance across various process 'Intelligent Automation' tools which results in better client experience by elimination of manual processes mainly digital evidencing, BOTs, User tools, Alteryx, FRODO, etc.
- Implement comprehensive operations risks metrics reporting and trigger based escalation processes. Monitor and participate in raising, executing and closing of control action plans on time. End to end Issue Management in CORE.
- Develop hands-on understanding of CORE structures and content, establish sustainable processes for evaluating the effectiveness of the CORE processes.
- Coordinate interactions with audit, compliance and regulators through exam process, isolate themes and trends and implement lessons learned in relevant operations.
- Curate relevant data sources, data access and availability to support descriptive use of data utilize technical expertise available for Tableau, Alteryx, Signavio, etc. to obtain, analyze and visualize information effectively and efficiently.
Required qualifications, capabilities, and skills:
- Bachelor's degree or equivalent experience required
- Risk Management: Understands how operational risk is managed within the firm and the data sources, tools and governance forums leveraged
- Analytical Thinker: Able to analyse data in different ways and highlight the key messages from the data analysis including recommended actions
- Good Communicator: Excellent written and verbal skills given the communication required with global stakeholders. Also able to present and rationaise their opinion to senior stakeholders
- Highly Organized: Able to manage competing demands under pressure for time and manage expectations and across both Controls Management and Operations teams
- Product Knowledge: Strong Operations or Product knowledge of Custody Operations or similar Operational structure.
- Data Visualization: Ability to apply Data Quality, Data Visualization, Data Lineage and Machine Learning to develop, implement and maintain a best in class governance and control environment
Preferred qualifications, capabilities, and skills:
- 12+ years of financial service experience required, experience in controls, audit, quality assurance, risk management, or compliance preferred
- Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a control framework in conjunction with business partners
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio), experience of utilizing Data Visualization tools preferred
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.