Aumni is a leading provider of investment analytics software for venture and private market investors, and is a subsidiary of JP Morgan. Join our growing team as we reinvent legacy portfolio management and private capital investment operations as a streamlined digital experience for fund managers and institutional investors. Dominate your career in the digital private markets and become part of our growing talent community of venture capital professionals.
Job responsibilities:
- Lead project teams or process improvement initiatives.
- Oversee performance of trainers.
- Identify the training needs of the different departments within the organization.
- Draw overall or individualized training and development plan that addresses the needs and expectations of the organization.
- Facilitate one-on-one and/or group training sessions.
- Ensure that questions are identified in the training session or sessions are answered and that all efforts to build confidence in usage are employed.
- Complete all online documentation and productivity within guidelines and according to the established SLAs.
- Update the systems of record (multiple systems) to ensure that the actions taken are clear for other areas that might access the records to further assist now or in the future.
- Assess and resolve issues, which includes escalating concerns when appropriate and ensuring that all follow up for unresolved inquiries or issues occur in a timely fashion.
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Required qualifications, skills, and capabilities:
- People management
- Strong business, product, and process knowledge.
- Strong level of attention to detail, ability to multitask with a strong customer focus.
- Excellent oral, written and presentation skills.
- Excellent organizational and time management skills.
- Ability to work with minimal supervision.
- Willing to work in Cebu and on any shift.
Preferred qualifications, capabilities and skills:
- At least 3+ years of training delivery experience and ability to deliver complex information in a simple, and logical manner (e.g., walk through, test resolution).
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.