Training Manager - Full Time

Location: Bellevue, WA

Rate: $77,812.80/YR

At Securitas, we are leading the transformation of the security industry globally. We have business operations in 45 markets and capabilities from guarding to tech-enabled security. We provide specialized guarding services and world class tech-enabled security to our prestigious clients. Our protective services, developed together with our clients, are designed to incorporate a high degree of technology content.

JOB SUMMARY:

The Training manager will be responsible for preparing new and tenured employees for their position within the account. Act as primary liaison between new recruits and existing specialists by providing initial and supplemental training and guidance regarding Standard operational procedures and workflows. Assist in the coordination of all training related activities. Communicate, educate and guide the guard - force to effectively utilize available tools to minimize financial impact errors and drive performance improvement.

• The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. Additional duties may be assigned, and functions may be modified, according to business necessity.
• Supports line management in achieving training and development objectives; together with management prepares goals and objectives for training.
• Acts to ensure compliance with legally mandated and company mandated training requirements; acts to ensure compliance with and documents the training requirements of service contracts.
• Conducts needs analysis studies; identifies operational discrepancies and confers with managers and supervisors to determine training needs and approaches.
• Formulates training policies, programs and schedules, based on knowledge of identified training needs and company services; coordinates training activities so as not to conflict with client service schedules.
• Selects appropriate instructional procedures or methods, such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role playing, and computer based training.
• Organizes and develops training materials, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
• Trains assigned field training supervisors, operations managers and Senior Operations Managers in effective techniques for training, such as new employee orientation, on-the-job training, health and safety practices, supervisory development, and adaptations to changes in policies, procedures, and technologies.
• Maintains records and prepares statistical reports to evaluate performance of training activities and instructors, and to monitor progress of trainees.
• Performs tasks and duties of a similar nature and scope as required for assigned office.

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
• Paid Time Off (4 floating holidays per yr., 48 hours of sick time per yr., and 80 hours of vacation time per yr.)
• Paid Holidays (8 per yr.)
• Paid Family Leave (up to 12 weeks a yr in accordance with State law)
• Parental Leave (4-10 weeks of paid time off)
• Weekly Pay
• Employee Referral Program
• Virtual Medical Appointments With Telemedicine
• Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
• Free Uniforms & Paid Training
• Pet Daycare Discounts
• Employee Assistance Program & So Much More!

• 18 years of age or older
• Bachelor's Degree and minimum 3 years of training experience
• Standard computer / technology skills needed
• Must be able to provide exceptional customer service to our clients and their guests
• Must be responsible, accountable, objective, and have a strong work ethic
• Must have a strong grasp of appropriate and professional verbal / written communication
• Conflict resolution and de-escalation skills a plus
• Customer service background preferred
• Must be able to interact with a wide range of individuals in a professional manner
• Must have a reliable means of transportation (public or private)
• Must have the legal right to work in the United States
• Must have the ability to speak, read, and write English
• Security experience preferred