You are a strategic thinker, passionate about delivering solutions to clients, and have experience in relationship management. You have found the right team.
As an associate Relationship Manager reporting to the Executive Director of the strategic client sector within Merchant Services, you will primarily be responsible for working with senior Relationship Managers in support of a portfolio of strategic global clients. You will be required to collaborate closely with senior Relationship Managers and partner with the firm-wide coverage team to deliver our JPM Payments value. You will be accountable for maintaining strong relationships with key decision-makers and influencers both within client relationships as well as internal partners. You will be coached and supported to meet your objectives which will be shared and reviewed regularly as part of your ongoing development. The JP Morgan Merchant Services' profitability goals are achieved through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.
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Job Responsibilities
- Support senior Relationship Manager in their strategic management of a portfolio by executing deliverables proactively via both written and verbal communication
- Collaborate with wider firm coverage and support teams to meet business objectives and maintain client satisfaction.
- Acts as a principal point of contact to internal partners, and as a contact for the client relationship on behalf of Merchant Services
- Support senior Relationship Manager in creating and delivering quarterly business reviews, meeting materials, compelling financial and market analysis to support proposals to expand business.
- Support leadership on key initiatives which support business growth and retention
- Travel required
Required qualifications, capabilities, and skills
- Demonstrated ability to grow and retain client relationships through effective use of relationship management and client consulting skills
- 2+ years of payment industry experience
- Strong MS Office Suite skill set with a high emphasis in Excel and other business related database programs i.e. Salesforce
- Demonstrated ability to work across cultures with internal teams and external clients with professionalism and a bias to action
- Strong organizational and presentation skills
- Exceptional verbal and written communication skills
Preferred qualifications, capabilities, and skills
- Master's in Business Administration
- Bachelor's degree or equivalent experience
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.