Join the Debit Card Fraud Prevention team that is assisting specialists and leaders find solutions related to service level management and administrative support.
Job Summary
As an Operations Senior Specialist in Debit Card Fraud Prevention, you will perform a variety of roles within the space. You will work directly with employees and all levels of leadership to ensure all inquiries are reviewed/addressed, start to finish. You will carry out core functions as outlined for you and respond to ad hoc tasks assigned by DCFP Leadership per DCFP performance standards and expectations.
Job Responsibilities
- Attend Division Leader huddles, TL staff Meetings, strategy calls and IDP review calls
- Service Level Support
- Local Leadership Support (not inclusive)
- Attendance reports & coding, Holiday management and Offboarding/Onboarding
- Recognition/Graduation (new hires)
- Alignments WFO/Webstats/MIP
- SDR Audits
- Manage mail distro & Supply ordering
- Adhoc Quality/Call Projects (identifying trends or compiling data for leaders)
- Send Daily Reports to Production Floor and Leadership (as needed)
- Weekend Strategy
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Required qualifications, capabilities, and skill
- High school diploma or equivalent
- Prior customer service experience
- Possess strong attention to detail and advanced problem-solving skills
- Ability to work in a fast-paced environment and DCFP experience.
- Basic office and computer skills
- Excellent written and verbal communication skills
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.