Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm's new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
As a Field Relationship Manager Associate, your role is to grow and retain a portfolio of Chase Merchant Services client relationships-relationships shared with our bank partners. As part of a team, you will collectively support the needs of a larger book of assigned client accounts in a pooled environment and may also have direct account planning responsibilities for a few hundred clients. You will act as a Merchant Acquiring consultant to clients, to increase revenue through value-add consultation in partnership with bank colleagues. Additionally, you will negotiate client contracts, engage in project management responsibilities, and be responsible for the accurate budgeting.
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Job Responsibilities:
- Manage a large portfolio of clients across team of collocated Relationship Managers
- Execute client needs via written and verbal communication and controlled process
- Work with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems
- Account and pre-call plan for a portfolio of an average of 300 clients, in partnership with the banking coverage team
- Deepen bank coverage relationships through regular communication cadence
- Manage client data across systems; deliver regular status reporting to measure performance and results
- Diagnose client issues, providing solutions and options and resolving with urgency
- Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness
- Consult on merchant acquiring products, aligning solutions to client needs
- Implement payment solutions with skill
- Identify opportunities for and improvements in systems and products
Required qualifications, capabilities and skills:
- 3+ years of Payments Industry experience and/or product expertise
- Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills
- Advanced virtual communication with proven track record of success working on a phone-based client management team environment and culture
- Proven cross-functional partnership and resourcefulness to solve customer needs
- Strong written, presentation, contract negotiation, organizational, and communication skills
- Proficient with MS Office Suite with a high emphasis in other business related database programs, i.e. Salesforce
Preferred qualifications, capabilities and skills:
- Knowledge of Merchant Acquiring industry and procedures, specifically in customer-obsessed relationship management
- Portfolio management experience with account planning and proactive tactics
- Strong analytical and research skills as it relates to problem solving and solutions delivery
- Budgeting and/or mathematical background to support pricing and contracts negotiation
- Comfortable in presenting to client decision makers and C-Level interactions
- Experienced in the process and skilled in the execution of "a team-based coverage" approach for a client
- Bachelor's degree in business, consulting, marketing or other related field preferred
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.