Johnson & Johnson is currently recruiting for a Service and Repair Quality Manager! This position will be located in Cincinnati, OH.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Position Summary:
The Service and Repair Quality Manager (Energy Service Solutions) is responsible for quality and compliance of the Cincinnati Service Center and its associated processes, as well as accountable for quality oversight of the global service and repair processes for the Energy capital equipment portfolio. Day-to-day responsibilities include providing direct management and people leadership to the service and repair quality team, providing SME quality engineering input for projects related to the service and repair of the associated products in-scope of the Cincinnati Service Center. Additional areas of scope for this role include:
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- Accountability for maintaining quality requirements and procedures in compliance with applicable global and regional regulations.
- Lead recruiting, training and development of the service and repair quality team in Cincinnati.
- Partner closely with, and support the Energy Service Solutions organization to align and maintain all locations to consistent quality processes
- Collaborate with customer quality team and product ownership to support complaint handling and its associated processes.
- Develop/maintain process monitoring, identification/resolution of issues, and implementation of performance and process improvements.
- Partner with the global Johnson & Johnson MedTech service and repair community of practice and strategy team to drive continuous improvement.
- Provide quality input for processes pertaining to service and repair.
- Development and tracking of monthly performance, and quality metrics as applicable.
- Review and approval for new product introductions, insuring GMP/GDP for processes and documentation
- Responsible for executing the shared Medtech processes for Non-Conformance and CAPA (as applicable) for the Cincinnati Service Center.
- Lead or support service and repair related projects, including projects related to quality and/or cost improvement project.
Qualifications
Education:
A minimum of Bachelors or equivalent University degree is required with a focus in Engineering, Scientific or Technical concentration preferred.
Required:
- Minimum of 6 years of experience in the medical device industry.
- Quality Engineering experience.
- Strong GDP & GMP experience.
- Strong verification and validation experience.
- Strong influencing without direct authority and cross-functional collaboration.
- Ability to develop and implement solutions.
Preferred:
- Manufacturing experience.
- Strong technical writing experience.
- Experience supporting audit process.
Other:
This position may require up to 10% domestic & international travel.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability