Job Description Summary
This position is a focal point for service and repair activities for BDI product, responding directly to customers and coordinating an appropriate service response. The position works within the Global Service and Repair framework while providing region-specific solutions. The position will regularly liaise with cross functional departments including Finance, Quality, Operations, Commercial , Purchasing and Regulatory both locally and globally.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
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Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Main responsibilities will include:
- Coordinate all service-related activities such as work orders management, field service support, and service contract management via BDI's designated service management system
- Accurately process service requests including initial assessment of a potential product complaint
- Update customer information and product data as required
- Provide timely and accurate information to customers regarding the status of their product and/or product information requests
- Communicate any issues related to billing or payment issues to S&R Leadership
- Support lifecycle initiatives, recalls, and field actions
- Assist S&R Leadership in compiling service metrics for designated service teams
- Provide cost estimates to customers for billable service activities
- As necessary, assist local customers, distributors, and contract service providers with parts orders by coordinating with local and regional Supply Chain and Purchasing staff
- Assist the S&R Leadership team in scheduling technical training sessions
- Support capital equipment tenders as necessary
- Support local programs related customer loyalty surveys
- Other duties may be assigned according to the needs of the business
Duties / Accountibilities:
- Ensure S&R operations comply with and can actively manage compliance with BDI's Quality Management System, specific Quality policies, and applicable laws and regulations as they apply to both manufacturing and service and repair
Qualifications
- Preferably 2-5 years of experience in customer service or related roles
- University degree or equivalent is preferred, in the specialisms of electrical, mechanical, or biomedical
- Proficient in the use of a personal computer with intermediate level of keyboard skills, MS Excel, MS Word, and MS PowerPoint
- Team oriented, proactive, with effective communication and interpersonal skills
- Strong problem-solving skills
- Ability to handle and prioritize multiple deliverables under tight deadlines
- Ability to work in a matrix organization
- French
- Other requirements
- Ability to communicate in English
- Ability and willingness to undertake regular travel at estimated percentage of 15%.
Click on apply if this sounds like you! (Please submit your CV in ENGLISH)
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Primary Work Location
FRA Le Pont-de-Claix Cedex
Additional Locations
Work Shift