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ServiceNow Business Analyst

AT Infosys
Infosys

ServiceNow Business Analyst

Guadalajara, Mexico

nfosys is seeking ServiceNow Business Analyst. This role requires close partnership and collaboration with Executive Stakeholders, Business Stakeholders and Subject Matter Experts. Essential Job Duties include working on complex ServiceNow deployments aligned to Industry best practices and translating functional & technical requirements into implementation work package.

Required Qualifications:
• At least 8 years of overall experience in implementing ITIL, ITSM solutions at a functional consultant/BA capacity
• At least 4 years of experience with ServiceNow ITSM, Now Intelligence, Now Platform capabilities at a Business Analyst capacity
• Knowledge of the ITIL v3 service life cycle and ITSM & ServiceNow best practices

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• Practical experience with agile methodologies/tools, writing user stories and sprint grooming
• Experience in working with multi-vendor development environment
• Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information
• Experience of working with ServiceNow platform for global customers
• Requirements gathering, Functional Requirements, documenting user stories, Acceptance criteria, Defect/Bug Tracking and Reporting, SDLC, Agile/Scrum, API.
• Specialized in Now Intelligence applications like Virtual Agent, Predictive Intelligence and Performance Analytics for • Business Analyst and Functional consultant role
• UI Policies, Data Policy, Business Rules, Client Scripts, Assignment Rules, ACLs, Service Catalogs.
• Update sets, Reports, Tables and Forms, Import set, Workflow, UI Action.
• Functional Testing, End to End Testing, Integration Testing, User Acceptance Testing

Preferred Qualifications:
• Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Client-provided location(s): Guadalajara, Jalisco, Mexico
Job ID: Infosys-125077BR
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Life Insurance
    • HSA
    • Short-Term Disability
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • On-site/Nearby Childcare
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
  • Financial and Retirement

    • 401(K)
    • Relocation Assistance
  • Professional Development

    • Learning and Development Stipend
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)