You are:
A top chef. The cream of the crop at developing the tastiest ServiceNow application dishes around. What fires up your grill Delivering technical solutions on the ServiceNow platform to help streamline clients' customer interaction and customer service. How do you keep reservations booked and clients coming back from more You plan ahead and give careful oversight while your application is being cooked. You facilitate rollouts of new apps and modules on the menu, as well as configure app UI and Workflow. Your work stays fresh with your customized approach to each application dish. Working on general updates and configuration changes/requests is a piece of cake to you. You know collaboration with your ServiceNow kitchen team is to key to serve up successful solutions for clients.

The work:

• Present and 'sell' clients on application designs that delight their users and grow the demand for our services
• Lead teams in the systems integration of ServiceNow or similar technologies
• Manage Agile implementations including the application of User Stories, User Studies, design and create Wireframes and graphic assets
• Develop System Development Life Cycle (SDLC) processes including client requirement analysis and system design

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Qualifications

Here's What you need:

• Proficient experience in analysis that is supporting the development of ServiceNow
• US Citizen

Bonus Points if you have:

• You have Customer Relationship Management experience and/or leadership experience
• You understand Change Management, Configuration Management, and Release Management as it relates to ITIL
• You have experience in test plan creation and execution, including automated test scripts
• You've got experience with the following: Application development, mobile application development, web development, design thinking, UI/UX, workflow design and development, platform development
• You have an ITIL Foundations Certification
• You have experience implementing systems with Agile/Scrum methodology and/or System Development Life Cycle (SDLC) processes

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