Infosys McCamish
Senior Manager - Quality
Job Description:

Driving Process improvement, ensure process compliance, implement, sustain and improve change management programs, perform risk audit, deploy delivery risk management processes, benchmarking client delivery framework and supports client operations management with an objective to ensure stability in process performance and achieve continual process improvement within norms and guidelines of the organization.

Location for this position is Atlanta, GA (Hybrid).

Qualifications
Basic

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 9 years of relevant work experience in the job description.

Job Responsibilities

• Provide implementation support for process improvement, issue resolution, deploy improvement plan, drive risk mitigation process and ensure continuous process improvement.
• Drive and deploy structured process improvements (SIX SIGMA, Lean etc.,), train and enable people on process improvement system models. Implementation knowledge on Quality management system models (ISO 9001, COPC etc.) is preferable.
• Lead and participate in improvement projects, Collect and analyze data, provide insights on improvement opportunities, identify root causes for process gaps and provide solutions to eliminate them.
• Conduct verification audits to identify gaps in compliance to processes; define, drive and deploy corrective action plans to ensure compliance.
• Addresses process issues while implementing changes, conducts audits to ensure that the changes are being sustained.
• Identify delivery risks by conducting risk audits, guide delivery teams in de-risking process.
• Deploy Best practices to achieve benchmark performance; define metrics, monitor and improve benchmark performance.
• Work with process owners, drive corrective and preventive actions to resolve and reduce customer complaints to improve customer satisfaction.
• Generate and publish quality performance reports; participate in customer quality reviews, calibration of process, and ensure stability of process performance.

Competencies required:

• Change management
• Analytics and problem solving
• Quality and delivery risk management
• Communication skills
• Documentation skills
• Result oriented
• Learning and innovation

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

About Us
Infosys McCamish Systems,( https://www.infosysbpm.com/mccamish.html .) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. ( https://www.infosysbpm.com/ ) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billions of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

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