At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
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If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
As the Senior Manager, Curriculum, you will lead a team of learning experience designers to create eLearning courses, instructor-led training materials, role and skill-based learning paths and exams, product demos, use case education, and more.
You'll help drive innovative new ways to propel customers toward achieving their goals with the Braze platform and marketing strategy in general. You'll lead the creation of learning paths to help educate Braze administrators, marketers, and developers. Long-form and short-form, in-person and in-product. We aspire to meet the customer where they are, to be there when they need us. Braze Learning, our site for customer and partner education content, can help by serving up a quick solution or setting the foundation for a career.
In this role, you will own the Curriculum roadmap and forge strong partnerships with teams across Braze to identify, scope, and prioritize development of education solutions to help our customers and partners succeed. You will also manage a team of content developers and implement processes for standardized, and scalable approaches to instructional design work.
You will also work with the Learning Engagement and Operations Teams to set goals and benchmarks for your team.
The mission of the Customer and Partner education team is to empower our customers and partners with a comprehensive understanding of Customer Engagement best practices and Braze capabilities creating a community of customer engagement experts. We are committed to delivering high-quality, accessible education so that every customer has the opportunity to fully leverage our products to drive their business KPIs. In doing so, we will enhance customer experience, build lasting partnerships, promote better business outcomes, and reduce customer churn.
Responsibilities:
- Managing a team of 5 LXDs
- Developing and owning the content roadmap for the Customer and Partner Education team, prioritizing and weighing input from stakeholders across the broader business
- Guide the development of training/courseware for Customers, Partners, and Resellers
- Working cross-functionally to communicate new content and coordinate with SMEs
- Support the Training team with learning design resources
- Establish and achieve goals around customer education, high value actions, product adoption, CSAT, etc.
WHO YOU ARE
- You have at least 5+ years of managing an education/learning team
- You have experience managing up and down within a company
- You can work collaboratively across teams to communicate and execute company-wide initiatives
- You are data-driven and always measure progress
- You're comfortable working in the technical details of management, learning experience design, and technical products
- You take and give feedback constructively, in a supportive way
- You are a self-starter who’s driven, meticulous, and communicative
Abilities required:
- Experience creating a content roadmap or educational program, ideally involving digital tools
- Curriculum development or learning experience design background
- Experience creating learning programs in SaaS
- Team management and development
- Cross-functional collaboration
- Project management
Bonus:
- Braze dashboard proficiency
- Experience with Sanity CMS or Skilljar LMS
- Experience in marketing technology
- Computer programming or software development background
WHAT WE OFFER
Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.
From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.