Introduction
Hiring manager and Recruiter should collaborate to create the relevant verbiage.
Your role and responsibilities
- Team Leadership & Development: Manage, mentor, and develop a team of Telecom Network Service Order Analysts, fostering a high-performance culture.
- Strategic Oversight: Lead the end-to-end service order lifecycle, ensuring timely and accurate execution from quote initiation to test and turn-up.
- Cross-Functional Coordination: Partner with telecom providers, technicians, and internal stakeholders to streamline installations, service modifications, and troubleshooting efforts.
- Process Optimization & Efficiency: Identify and implement process improvements, automation strategies, and best practices to drive operational excellence.
- Data-Driven Decision Making: Utilize advanced Excel skills, BI tools, and analytics to assess performance, optimize workflows, and provide executive-level reporting.
- Stakeholder Engagement: Act as a primary liaison between operations, leadership, and external partners, ensuring strategic alignment and seamless service execution.
- Compliance & Risk Management: Ensure adherence to industry regulations, contractual obligations, and company policies, maintaining accurate and comprehensive documentation.
- Problem-Solving & Continuous Improvement: Drive initiatives to reduce bottlenecks, enhance service order accuracy, and increase overall efficiency.
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Required Qualifications:
- Education: Bachelor's degree in Telecommunications, Information Technology, Business Administration, or a related field.
- Experience: 5+ years of experience in telecom service order management, project coordination, or a related field, with at least 2 years in a leadership or management role.
- Skills:
- Proven leadership and team management experience, with a focus on mentorship and professional development.
- Strong strategic planning and decision-making skills to drive operational improvements.
- Expert-level proficiency in Microsoft Excel, including pivot tables, VLOOKUP, macros, and data modeling.
- Experience in project management, workflow automation, and process optimization.
- Strong communication and stakeholder management abilities, with experience coordinating cross-functional teams.
- Ability to navigate high-pressure situations, manage competing priorities, and deliver results in a fast-paced environment.
Preferred Qualifications:
- Deep Knowledge of Telecom Services: Strong understanding of telecom networks, systems, and service models (e.g., MPLS, AVPN, Dedicated Internet).
- Experience in Automation & Business Intelligence: Familiarity with BI tools, process automation platforms, and workflow optimiza
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- Education: Bachelor's degree in Telecommunications, Information Technology, Business Administration, or a related field.
- Experience: 5+ years of experience in telecom service order management, project coordination, or a related field, with at least 2 years in a leadership or management role.
- Skills:
- Proven leadership and team management experience, with a focus on mentorship and professional development.
- Strong strategic planning and decision-making skills to drive operational improvements.
- Expert-level proficiency in Microsoft Excel, including pivot tables, VLOOKUP, macros, and data modeling.
- Experience in project management, workflow automation, and process optimization.
- Strong communication and stakeholder management abilities, with experience coordinating cross-functional teams.
- Ability to navigate high-pressure situations, manage competing priorities, and deliver results in a fast-paced environment.
Preferred technical and professional experience
Hiring manager and Recruiter should collaborate to create the relevant verbiage.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
All our positions are eligible for people with disabilities PwD or rehabilitated.