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Telecomm NextEra AP Manager

AT IBM
IBM

Telecomm NextEra AP Manager

Guadalajara, Mexico

Introduction

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

Your role and responsibilities

  • Team Leadership & Development: Manage, mentor, and develop a team of Telecom Network Service Order Analysts, fostering a high-performance culture.
  • Strategic Oversight: Lead the end-to-end service order lifecycle, ensuring timely and accurate execution from quote initiation to test and turn-up.
  • Cross-Functional Coordination: Partner with telecom providers, technicians, and internal stakeholders to streamline installations, service modifications, and troubleshooting efforts.
  • Process Optimization & Efficiency: Identify and implement process improvements, automation strategies, and best practices to drive operational excellence.
  • Data-Driven Decision Making: Utilize advanced Excel skills, BI tools, and analytics to assess performance, optimize workflows, and provide executive-level reporting.
  • Stakeholder Engagement: Act as a primary liaison between operations, leadership, and external partners, ensuring strategic alignment and seamless service execution.
  • Compliance & Risk Management: Ensure adherence to industry regulations, contractual obligations, and company policies, maintaining accurate and comprehensive documentation.
  • Problem-Solving & Continuous Improvement: Drive initiatives to reduce bottlenecks, enhance service order accuracy, and increase overall efficiency.

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Required Qualifications:

  • Education: Bachelor's degree in Telecommunications, Information Technology, Business Administration, or a related field.
  • Experience: 5+ years of experience in telecom service order management, project coordination, or a related field, with at least 2 years in a leadership or management role.
  • Skills:

    • Proven leadership and team management experience, with a focus on mentorship and professional development.
    • Strong strategic planning and decision-making skills to drive operational improvements.
    • Expert-level proficiency in Microsoft Excel, including pivot tables, VLOOKUP, macros, and data modeling.
    • Experience in project management, workflow automation, and process optimization.
    • Strong communication and stakeholder management abilities, with experience coordinating cross-functional teams.
    • Ability to navigate high-pressure situations, manage competing priorities, and deliver results in a fast-paced environment.

Preferred Qualifications:

  • Deep Knowledge of Telecom Services: Strong understanding of telecom networks, systems, and service models (e.g., MPLS, AVPN, Dedicated Internet).
  • Experience in Automation & Business Intelligence: Familiarity with BI tools, process automation platforms, and workflow optimiza

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

  • Education: Bachelor's degree in Telecommunications, Information Technology, Business Administration, or a related field.
  • Experience: 5+ years of experience in telecom service order management, project coordination, or a related field, with at least 2 years in a leadership or management role.
  • Skills:

    • Proven leadership and team management experience, with a focus on mentorship and professional development.
    • Strong strategic planning and decision-making skills to drive operational improvements.
    • Expert-level proficiency in Microsoft Excel, including pivot tables, VLOOKUP, macros, and data modeling.
    • Experience in project management, workflow automation, and process optimization.
    • Strong communication and stakeholder management abilities, with experience coordinating cross-functional teams.
    • Ability to navigate high-pressure situations, manage competing priorities, and deliver results in a fast-paced environment.

Preferred technical and professional experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

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At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Client-provided location(s): Guadalajara, Jalisco, Mexico
Job ID: IBM-26697
Employment Type: Other

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