Introduction
Hiring manager and Recruiter should collaborate to create the relevant verbiage.
Your role and responsibilities
- Manage Service Order Lifecycle: Oversee the end-to-end management of telecom network service orders, ensuring accurate execution from quote initiation to test and turn-up.
- Cross-Functional Collaboration: Work closely with telecom providers, technicians, and internal teams to ensure seamless installations, service modifications, and troubleshooting.
- Data Analysis & Reporting: Leverage advanced Excel skills and other analytical tools to generate reports, monitor performance, and drive data-driven decision-making.
- Process Improvement & Optimization: Identify inefficiencies, recommend improvements, and implement best practices to enhance service order management workflows.
- Stakeholder Communication: Act as a key liaison between departments, ensuring alignment on priorities and effective execution of telecom service orders.
- Compliance & Documentation: Ensure all activities adhere to industry regulations and company policies, while maintaining comprehensive and accurate records.
- Problem-Solving & Innovation: Take a proactive approach in identifying and resolving process bottlenecks and operational challenges.
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Required education
Associate's Degree/College Diploma
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Education: Bachelor's degree in Telecommunications, Information Technology, Business Administration, or a related field.
- Experience: 3-5 years of experience in telecom service order management, data analysis, project coordination, or a related field.
- Skills:
- Strong analytical and problem-solving skills, with experience in data-driven decision-making.
- Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, macros, and data modeling.
- Experience in project management and process optimization, with a focus on efficiency and accuracy.
- Excellent communication and stakeholder management skills, with the ability to coordinate cross-functional teams.
- Ability to prioritize and manage multiple projects in a fast-paced environment.
- Detail-oriented and strategic mindset, with a continuous improvement approach.
Preferred technical and professional experience
Hiring manager and Recruiter should collaborate to create the relevant verbiage.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
All our positions are eligible for people with disabilities PwD or rehabilitated.