Introduction
Hiring manager and Recruiter should collaborate to create the relevant verbiage.
Your role and responsibilities
- Lead and Manage a Team: Supervise and mentor a team of Telecom Network Service Order Managers, ensuring high performance and professional development.
- Oversee Telecom Service Orders: Manage the complete lifecycle of telecom network service orders, ensuring timely and accurate execution from quote initiation to test and turn-up.
- Strategic Team Coordination: Work closely with telecom providers, technicians, and internal teams to optimize the coordination of installations and service modifications.
- Project & Workflow Optimization: Oversee telecom projects, ensuring they are delivered on time, within scope, and within budget, while continuously improving team workflows.
- Advanced Data Analysis & Reporting: Utilize advanced Excel skills and other analytical tools to generate reports, monitor performance, and drive data-informed decision-making.
- Stakeholder Communication: Act as the main point of contact for executives, cross-functional teams, and external partners, ensuring effective and strategic communication.
- Compliance & Process Improvement: Ensure all team activities adhere to industry regulations and company policies, while implementing process enhancements to improve efficiency.
- Problem Resolution & Innovation: Identify process inefficiencies, troubleshoot challenges, and implement innovative solutions to streamline service order management.
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Required education
Associate's Degree/College Diploma
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Education: Bachelor's degree in Telecommunications, Information Technology, Business Administration, or a related field.
- Experience: 5+ years of experience in telecom service order management, project management, or a related leadership role, with 2+ years of team leadership experience.
- Skills:
- Strong leadership and people management abilities, with a track record of coaching and developing teams.
- Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, macros, and complex data modeling.
- Project management expertise, with a proven track record of leading successful telecom projects.
- Excellent communication and stakeholder management skills, with experience engaging executive-level decision-makers.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Process optimization and continuous improvement mindset.
Preferred technical and professional experience
Hiring manager and Recruiter should collaborate to create the relevant verbiage.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
All our positions are eligible for people with disabilities PwD or rehabilitated.