Job Description Summary
Member of specialized team that monitors the health of our rotating components in our global fleet of 25,000 wind turbines. Team members analyze incoming data like spectrums, and alarms from components then take action with the site to determine best course of action. This is critical role for our world class fleet!
Job Description
Roles and Responsibilities
- Execute day to day application maintenance, processing and user support
- Responsible for responding to support cases from customers
- Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
- Support customer communication during critical events and lead retrospective meetings
- Support customer satisfaction by improving support team quality, knowledge, and training
- Support root cause investigation implementing any learnings or improvement opportunities
- Drive projects that improve customer experience, application process or performance with guidance
- Assist & own the preparation of end user support documentation and knowledge
- Proactively plan for upcoming changes
- Collaborate with cross functional stakeholders
- Ensure support team readiness and availability
- Investigate the possibilities of automation for self-service of end user support
- Partner with product service owners on new service introductions, change, and transition to operations
- Manage and drive relationship with suppliers reviewing innovative ideas and improving resolution, by reducing the need to escalate to vendors
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Required Qualifications
- Bachelor's Degree in Mechanical Engineering from an accredited College or University.
Desired Characteristics
- Experience with vibration analysis
- Experience with rotating components (gears/bearings)
- Understand technical standards & concepts to apply to project work
- Interest in current and emerging technologies demonstrated through training, job experience and/or industry activities
- Strong oral and written communication skills.
- Ability to document, plan, market, and execute programs.
- Internship experience preferred.
The base pay range for this position is $79,400 - $119,000 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This posting is expected to close no earlier than January 18, 2025.
*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes