Who are we?
Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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NOC Service Engineer
This is the position into the Global Network Service Management Center department. NOC Service engineers (f/m/d) are responsible to operate, monitor and support Equinix network and server systems in EMEA region. Performs second level troubleshooting, using tools and utilities to resolve system/network performance and related system/network issues. Drive Full resolution working closely with the Global Site Reliability Engineering Team to ensure the best quality of service to our customers.
Responsibilities:
- Drive incidents to resolution, document, follow up and keep track on full resolution
- Interface between customer and other supporting departments
- Drive tools improvement and new features request
- Reviews the metrics and identifies opportunities to improve the efficiency of the Edge Services with the Global Site Reliability Engineering departments
- Monitor and review network performance, reliability and security
- Troubleshooting of Network and Server and Service issues, Supporting NOC - Service Engineering team and Customers
- Identify operational issues and suggest design alterations to address these issues
- Working in a distributed Global Network operations support team
- Schedule network maintenances and upgrades when appropriate
- The role is in shift environment 7 days a week, day shifts only (10 hours shifts)
- May perform other duties as assigned
Qualifications:
- Bachelor's Degree in Computer Science, Computer Engineering or work related discipline
- min. 2 proven years of experience in the field of networking and server engineering
- Deep understanding Open Stack technology and Network Function Virtualization (NFV) from practical work experience
- Knowledge of Linux (Red Hat, Ubuntu and KVM), Cisco (IOS, IOS XR and Nexus)
- Network and Server monitoring skillset (Zabbix, Nagios, Selector AI)
- Knowledge of packet-based networks, routing, redundancy and transport protocols (OSPF, BGP, MPLS, VRF and VXLAN) on several network vendor
- Must be able to manage multiple tasks concurrently, work under pressure, and be able to produce under a mission critical environment
- Fluent in English in speaking and writing is required
- Flexibility, able to work people cross borders and functions
- Team spirit
- Great communicator
- ITILv4
Nice to have:
- Clear understanding of Container technology's (Docker)
- Script programming languages (python, bash)
- Automation mindset for server/network tasks
- Security background configuring firewalls and IDS / IPS
What we offer:
- Full time job agreement: 10 hours shift in "follow the sun" support model including weekends
- Hybrid workspace model
- Modern office in the city centre
- Employment in a stable company with an established position in the global but also at local market
- Wide range of non-cash benefits such as private medical care in VIP options, MultiSport, Lunch Pass and more
- Opportunity for professional development in the international environment by internal and external trainings
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.