Description
Remote: This position does not require employee to be on-site full-time to perform most effectively. This position requires an employee to cover territory visits to customer accounts in a reoccurring frequency.
The selected candidate will assume territorial responsibility in the Washington DC/Baltimore, Maryland area.
Commercial District Managers have territorial responsibility for the administration of the Business Elite and Medium Duty Program Agreements that exist between GM and its dealers. You will act as a consultant to the dealers by working together with them on the development and implementation of their business plans. You will be working hand in hand with the dealers to ensure that our customers have the best customer experience, from the point of purchase through the life cycle of their vehicle(s). You will be involved in a variety of activities including implementation and development of marketing initiatives, customer retention, product displays, financial analysis, market analysis and training.
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Role Responsibilities
- Facilitating, coaching, and consulting with dealers to ensure monthly / yearly sales objectives are met as well as well as accomplishing other dealership goals
- Manage dealer compliance of the Business Elite program
- Oversee the Commercial Truck Club in your sales district to grow membership and deliver value added content to members
- Actively engage in driving Business Elite Dealer participation in the Business Elite Fleet solutions process thru training, coaching, and counseling dealerships
- Improve OnStar Package Sales and OVI telematics sales across all stores
- Implement commercial digital marketing and advertising campaigns
- Improve commercial website presence and increase lead generating activities
- Analyze dealer sales, local market conditions (Sales, registration data, dealer effectiveness, lost sales) and competition to identify specific sales opportunities.
- Identify B2B related marketing opportunities that could lead to increased sales and service retention
- Conduct sales and training activities including face-to-face customer meetings monthly
- Assist dealers' Commercial Sales Managers in executing local B2B tactics outlined in the dealer's Business Elite business plan
- Provide support in implementing regional and local B2B sales tactics (e.g. Targeted Association Activities, NAHB Events, ABC & AGC, etc.)
- Conduct dealership management meetings
- Knowledge of commercial Special Vehicle Manufacture upfit product
- Knowledge of all GM products, services, customer demographics or profiles, and competitive automotive makes and models
- Work cooperatively with retail teams on dealership growth plans that include Commercial vehicle sales and service
- Communicate competitive intelligence
- Administer GM policies and procedures
- Assist in dealer and customer problem resolution
- • Coach dealer on customer retention, satisfaction, and dealership loyalty
- Regularly travel to all dealerships in the assigned territory
Additional Description
Role Qualifications
- Bachelor's degree in Business, Marketing, or related areas
- 4+ years demonstrated success in a field-base sales and customer service
- Position involves overnight travel as necessary to fulfill responsibilities of territory management
- The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment
- Excellent oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly
- Excellent time management skills - the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal
- Ability to build strong relationships
- Ability to influence business partners
- Skilled in the use of the entire Microsoft suite of business products
- Computer skills to develop, maintain, and analyze data
- Valid driver's license
Preferred Role Qualifications
- Dealership/automotive experience
- B2B Sales
- Fleet Account Management
This role may be eligible for relocation benefits.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
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