Job Description Summary

All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

• Serve as the primary GE on-site or mobile Technical representative before, during, and after the Aircraft enters service
• Provide program leadership, technical direction, and assistance to the customer in the operation, inspection, maintenance, and repair of assigned jet engine product lines
• Perform duties as the FSE for all assigned GE product lines and assist the customer with technical understanding of the operation, maintenance, and trouble-shooting of multiple types of GE products
• Review effectiveness of maintenance actions to identify training needs
• Apply Six Sigma / LEAN analytical tools to assist the customer with proactive reliability and management or procedural improvements
• Assist customer with improving reliability and reducing cost of ownership
• Provide single point of contact to the customer, customer team, and all other GE stakeholders
• Assist the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services, and support
• Assist customer with spare parts ordering, issues resolution, and RSPL provisioning
• Provide recommendations on proactive maintenance based on engine data trend shifts.

• Bachelor's Degree from an accredited college or university (or High School Diploma / GED with preference in Aerospace)
• Minimum of 5-6 years of experience in Aerospace engineering or Airline operational support
• Ability and willingness to travel for months at a time to various locations, as required

• Bachelor's Degree in Aerospace Engineering or similar
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Proven analytical and quality improvement ability
• Demonstrated proficiency in repair troubleshooting, shop operations, and testing of jet engines
• Ability to make formal presentations to all audiences
• Ability to work with all levels of maintenance, engineering, and management
• Project management and Lean 6 Sigma / Green Belt experience
• Demonstrated ability to lead and influence customer and peers
• Fluent in English - proficiency in local language
• A&P or LAME certification
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker