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Job Summary
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To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Program Manager located in Guadalajara, North Campus.
Reporting to the Program Management Manager, Program Manager role involves working in charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.
What a typical day looks like:
- Organize, plan and direct program schedules and budgets.
- In charge of tracking relevant metrics and drive action items based on results.
- Provide help, knowledge and expertise with contract negotiations as required.
- Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
- Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
- Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
- Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
- Be the key channel of communication for customers and act as escalation in the event of customer issues.
- In charge of customer's satisfaction reviews and corrective actions.
- Maintain current and develop additional business with customers.
- Monitor and track that project and program deliverables are met.
- Be accountable for maintaining excellent customer relations with both new and existing customers.
- Holds up production sites for projects, costs and other customer related matters through business and expertise.
- BA/BS or equivalent work experience.
- Requires experience in program administration/ management or related area.
- Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
- Customer (external and internal) relationship and negotiation skills.
- Advanced English.
- Intermediate/ advanced Excel.
- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.
Job Category
Operations
Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).