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Program Manager

AT Flex
Flex

Program Manager

Guadalajara, Mexico

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

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To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Program Manager located in Guadalajara, North Campus.

Reporting to the Program Management Manager, Program Manager role involves working in charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.

What a typical day looks like:
  • Organize, plan and direct program schedules and budgets.
  • In charge of tracking relevant metrics and drive action items based on results.
  • Provide help, knowledge and expertise with contract negotiations as required.
  • Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
  • Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
  • Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
  • Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
  • Be the key channel of communication for customers and act as escalation in the event of customer issues.
  • In charge of customer's satisfaction reviews and corrective actions.
  • Maintain current and develop additional business with customers.
  • Monitor and track that project and program deliverables are met.
  • Be accountable for maintaining excellent customer relations with both new and existing customers.
  • Holds up production sites for projects, costs and other customer related matters through business and expertise.
The experience we're looking to add to our team:
  • BA/BS or equivalent work experience.
  • Requires experience in program administration/ management or related area.
  • Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
  • Customer (external and internal) relationship and negotiation skills.
  • Advanced English.
  • Intermediate/ advanced Excel.
What you'll receive for the great work you provide:
  • Competitive Salary.
  • Life & Medical insurance.
  • Christmas Bonus.
  • Food Coupons.
  • Saving Fund.
PA91

Job Category
Operations

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Client-provided location(s): Guadalajara, Jalisco, Mexico
Job ID: Flex-WD190677
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • HSA
    • HSA With Employer Contribution
    • FSA
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Some Meals Provided
    • On-Site Cafeteria
    • Holiday Events
    • Company Outings
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Woman founded/led