Job Description:
Job Title - Lead Business Analyst
The Purpose of This Role
Under general supervision, the Lead Business Analyst completes analysis of the Health & Welfare Annual Enrollment program, Implementation Projects, system fixes as needed. This includes working with the plan sponsor (client) and internal business partners to elicit business requirements, acting as the requirements Domain authority. Partner with the configuration, development and quality assurance to ensure the design, development, testing, and production validation phases of the project are completed with high quality. You will work directly with plan sponsors (clients) in the course of researching and responding to client research requests. This may include, but not necessarily limited to, explanation of root cause and impact, clarification of requirements and plan rules, and confirmation of issue remediation.
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The Value You Deliver
- Complete end to end analysis in support of each assigned project and fix. Projects will include but not limited to; annual enrollment, Implementations, Migrations and client initiated fee for service projects, fixes and initiatives
- Perform data analysis to accurately Elicit and collect high quality business requirement and as needed throughout the life cycle of each project to ensure quality outcomes
- Conduct walkthrough and review of requirements. Act as domain authority for all functional requirement areas
- Contribute to successful completion of conceptual analysis to detail current state, future state and all system and process changes required
- Accurately detail requirement revisions in all requirement documents including project specific requirements, the Plan Administration Manual (PAM), the Status Change Matrix (SCM) and all other requirement documents.
- Partner with Product Owners/Squad Leaders/Technical Team to understand their goals and surfacing customer insights that impact their strategy and roadmap
- Contribute to Agile values, pillars, and priorities to fortify your Agile squad
The Skills that are Key to this role
Technical / Behavioral
- Expert knowledge of PC Software skills and ability to write access queries along with working knowledge of SQL scripts
- Good Communication, Consulting and Team Management Skills
- Experience in managing stakeholder/business partner relationships
- MS Excel, MS Access & SQL
- Basic knowledge of Oracle ERP is an added advantage
- Knowledge of US Health and Welfare Domain is preferred
The Skills that are Good To Have for this role
- Knowledge or Experience working on Agile Squads
- Ability to elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, user stories, scenarios, business analysis, task and workflow analysis
- Strong analytical ability and problem-solving skills combined with Good interpersonal, query and reporting skills
- Able to identify, analyze and resolve problems working with Systems and other functional groups. Understanding of operational controls, procedures and products
- Excellent verbal and written communications skills. Strong client facing communication and consulting skill
- Ability to multitask, prioritize, problem solve and make decisions on complicated priorities
- Motivated individual who is able to work independently. Demonstrates accuracy, thoroughness and orderliness in performing work assignments. Interacts effectively with all levels of management
- Able to build and promote a positive relationship with internal partners to drive and deliver successful outcomes
Mandatory Skills
- Client facing communication, consulting, and presentation skill
- Analytical, problem solving and reporting skills.
- Ability to understand end-to-end processes and their interdependencies.
- Motivated individual who can work independently
- The team works mid-day shift (1 PM to 10 PM). Require flexibility to be able to support the team in mid-day shift.
How your Work Impacts the Organization
HW Operations and Implementations group supports our US partners in servicing corporate / institutional customers in health benefits administration vertical. This involves moving the customers onto the Fidelity platform and supporting their ongoing record-keeping needs. This is done through a series of processes, both technical and non-technical, that help a customer to use our products and services. The Health and Welfare arm of Fidelity provides administration services to more than 40 large customers in the US. This service offering is a part of Fidelity's HR Outsourcing business, which is emerging as the company's driver of growth in future.
You will be a catalyst to this growth engine. The job provides opportunity to learn, grow and excel and have a great career at Fidelity.
The Expertise We're Looking For
- Engineering/Post-Graduation degree from a recognized university
- Technological background would be an added advantage
- Prior experience in Health and Welfare domain
- Previous demonstrable experience for 5 to 8 years in one or all of the areas of research and analysis, requirements gathering, documentation, testing and validation
Location: Bangalore - EGL
Shift timings: 1:00 pm - 10:00pm
Certifications:
Category:
Business Analysis