Who are we?
Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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O que você fará:
- Resolve problemas de rede e faltas de energia e fornece suporte de Rede de Nível 1;
- Trabalha de forma ativa para realizar monitoramento de redes e criar soluções que permitam um monitoramento de redes proativo;
- Fornece feedback e edita listas de verificação publicadas para a triagem L1;
- Monitora dispositivos de redes, integridade de software e verificações de integridade das ferramentas de redes;
- Monitora as ferramentas de redes e relata qualquer interrupção de dispositivos ou de software, priorizando os problemas;
- Cria e relata tíquetes para eventos e incidentes;
- Realiza o desempenho do Serviço de Rede para tíquetes de cota a transacionais em dinheiro para todos os produtos da rede e de data centers (Interconexões, DCIM, etc.).
O que você precisa ter:
- Ensino superior completo em Redes de Computadores, Tecnologia da Informação ou similar;
- Experiência prévia na área de NOC ou Suporte Técnico com foco em Redes, Protocolo TCP/IP e Backbone IP.
- Domínio de Inglês a nível intermediário para leitura, escrita e conversação;
- Disponibilidade para trabalhar na escala de 7:30 às 16:30
- Boa capacidade de comunicação, relacionamento e raciocínio lógico.
- Certificações CCNA e ou CCNP ou JNCIA.
O que será um diferencial se você tiver:
- Experiência com atendimento bilíngue na região da América Latina;
- Domínio de Espanhol a nível intermediário para leitura, escrita e conversação.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.