Lead Salesforce Business Analyst

We are seeking a Lead Salesforce Business Analyst to play a pivotal role in the ongoing development of a dynamic mobile web application built on the Salesforce platform, including Service Cloud and Experience Cloud. This is a leadership position suited for someone with 5+ years of experience in Salesforce-based business analysis, exceptional communication skills, and a passion for human-centered digital products.

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Responsibilities

• Own the full product lifecycle from ideation through delivery and continuous improvement
• Translate strategic business goals into scalable Salesforce solutions
• Lead refinement of complex business requirements, and oversee documentation of process flows and user stories
• Drive analysis of business needs, identifying risks and high-value opportunities for impact
• Guide the organization and prioritization of user stories into epics and phases
• Act as a liaison between business units, design, and technical teams to ensure alignment and clarity
• Lead stakeholder engagements, providing demos, training, and guidance
• Support and lead backlog grooming in collaboration with the Product Manager and Scrum Master
• Oversee UAT planning and ensure end-user readiness for new features and releases
• Collaborate with design resources to ensure excellent UX/UI and adherence to accessibility standards
• Review performance metrics and lead evaluations of system change requests
• Author and oversee the creation of knowledge base content, release notes, and training materials
• Stay current with Salesforce platform capabilities and guide effective product decision-making

• 5+ years of experience as a Salesforce Business Analyst
• Deep experience with Salesforce Service Cloud and Salesforce Experience Cloud
• Strong skills in UX/UI design tools and principles
• Experience in Agile/Scrum environments with cross-functional teams
• Proven track record in leading requirement discovery and documentation
• Ability to manage and mentor junior analysts and guide team deliverables
• Strong analytical thinking and stakeholder communication skills
• Experience supporting UAT and QA with an emphasis on quality delivery
• Proficiency in creating detailed documentation for business and end users
• English level B2+ or higher

• Familiarity with accessibility standards in digital products
• Experience working on mobile web applications
• Background in disaster services, humanitarian aid, or social impact organizations
• Knowledge of financial service integrations within Salesforce

• Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
• Lunch Allowance - You will receive a daily allowance of CLP $ 7,000 per working day. Enjoy a nice meal on us
• Allowance for internet and electricity - You will receive an allowance of CLP $15,000 per month to cover internet and electricity expense
• National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
• Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home