We are seeking a Lead Salesforce Business Analyst to play a pivotal role in the ongoing development of a dynamic mobile web application built on the Salesforce platform, including Service Cloud and Experience Cloud. This is a leadership position suited for someone with 5+ years of experience in Salesforce-based business analysis, exceptional communication skills, and a passion for human-centered digital products.
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Responsibilities
- Own the full product lifecycle from ideation through delivery and continuous improvement
- Translate strategic business goals into scalable Salesforce solutions
- Lead refinement of complex business requirements, and oversee documentation of process flows and user stories
- Drive analysis of business needs, identifying risks and high-value opportunities for impact
- Guide the organization and prioritization of user stories into epics and phases
- Act as a liaison between business units, design, and technical teams to ensure alignment and clarity
- Lead stakeholder engagements, providing demos, training, and guidance
- Support and lead backlog grooming in collaboration with the Product Manager and Scrum Master
- Oversee UAT planning and ensure end-user readiness for new features and releases
- Collaborate with design resources to ensure excellent UX/UI and adherence to accessibility standards
- Review performance metrics and lead evaluations of system change requests
- Author and oversee the creation of knowledge base content, release notes, and training materials
- Stay current with Salesforce platform capabilities and guide effective product decision-making
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- 5+ years of experience as a Salesforce Business Analyst
- Deep experience with Salesforce Service Cloud and Salesforce Experience Cloud
- Strong skills in UX/UI design tools and principles
- Experience in Agile/Scrum environments with cross-functional teams
- Proven track record in leading requirement discovery and documentation
- Ability to manage and mentor junior analysts and guide team deliverables
- Strong analytical thinking and stakeholder communication skills
- Experience supporting UAT and QA with an emphasis on quality delivery
- Proficiency in creating detailed documentation for business and end users
- English level B2+ or higher
- Familiarity with accessibility standards in digital products
- Experience working on mobile web applications
- Background in disaster services, humanitarian aid, or social impact organizations
- Knowledge of financial service integrations within Salesforce
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
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